Concierge Internship - 100% Remote 🔥
We are looking for entry-level Concierge Interns to join our growing team that are willing to learn business operations, customer services skills, sales, and technology! These internship are a minimum of 3 months and has the ability to go full time if you show the qualities, flexibility, and skill set we are looking for!
Responsibilities
- Greet and engage VirBELA customers
- Instruct new users on how to navigate in the VirBELA platform
- Lead VirBELA tours for customers
- Sales lead qualifications
- Sales support - engaging with and guiding customers through the online sales process
- Triage sales inquiries to appropriate team members
- Document conversation notes in CRM
- Support data integrity efforts in CRM
- Provide support for events and facilitators as needed
- Communicate with team members, colleagues, and concierge leadership to ensure customer needs are met/addressed
- Exercise professional judgment in handling situations and/or issues that arise
- Demonstrate initiative in staying up to date on support topics related to the VirBELA platform
- Demonstrate and/or explain the attributes and benefits of the VirBELA platform
- Collaborate with concierge team leadership on areas for improvement to increase levels of customer support and satisfaction
- Provide accurate, clear/concise information in verbal and written communications
- Maintain a consistent level of excellent customer education and support
- Demonstrate the ability to adapt to the changing needs of a growing organization
Education:
- High School Diploma or equivalent
- Customer Service experience required
- Google Suite - Email, Docs, Calendars, Sheets, etc.
- Experience using and presenting in a virtual environment preferred
- Bilingual - Spanish preferred, other Eurasian languages a plus
VirBELA is pleased to offer its staff a full and competitive benefits package. Highlights include: