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Senior System Analyst πŸ”₯


Senior System Analyst - US Remote

Who We Are:

In July of 2019, WhiteHat was acquired by NTT Ltd., a leading global technology services company. This immediately enabled WhiteHat to bring solutions and professional services to clients in over 100 countries where NTT Ltd. operates. With major wins in 2019 across the Americas, Europe, Australia and Japan, WhiteHat Security continues to leverage channel partners, direct sales teams, and the global presence of NTT Ltd. to service customers worldwide. In May 2020, we were named a Leader in the 2020 Gartner Magic Quadrant for Application Security Testing (AST). This Leader position is based on the ability to execute and completeness of vision. This is WhiteHats fifth time being named a Leader in this report.

What we're looking for:

WhiteHat Security, a wholly owned subsidiary of NTT Security is seeking a Senior System Architect to cross functionally assess, design, configure and support our suite of Business Systems, supporting Sales, Marketing, Customer Success, Support, and Engineering functions.

What you'll be doing:

Duties will include analysis, requirements, design and architecting the internal business systems tech stack, daily support, enhancements and maintenance of existing systems, and continuous improvement in operations to ensure compatibility with evolving business requirements. In this role, you will communicate with executive leadership team, managers and end-users to design cohesive system strategies and ensure effective collaboration throughout all phases of analysis, development, testing and deployment. We operate in a flexible and proactive work environment to facilitate a quick response to changing business objectives and growth.
  • Provide system administration support of internal systems, including (not limited to) Salesforce, Gainsight and related integrations and third-party applications
  • Collaborate with internal stakeholder groups to develop and communicate comprehensive business requirements and technical design.
  • As the Subject Matter Expert, develop system design specification documents.
  • Monitor system user adoption and provide training, and/or input to trainers.
  • Perform configuration, testing and deployment of highly visible, corporate initiative system projects.
  • Follow through full system projects, utilizing your expertise to determine business problem, business impact, risks, value, solution options, plan for development, testing, deployment, etc.
The ideal candidate must be a proactive, critical thinker, possess a strong sense of ownership, and be able to work both independently and collaboratively. He / She is comfortable and successful in a fast-paced, dynamic environment and thrives on finding solutions to daily challenges as well as large corporate initiatives. Characteristics must include attention to detail, proficient problem solving and the ability to prioritize and multitask. Self-motivation and an inherent sense of urgency is critical.

What we value:
  • Extensive Salesforce administration experience and Administrator Certification is required.
  • 8+ years experience as a system Administrator and/or Architect.
  • Bachelors Degree in Computer Science or Engineering or comparable experience.
  • Experience assessing and implementing business systems for multiple stakeholder groups.
  • Working knowledge of Microsoft office suite, APIs, Web Services, testing tools and environments.
  • Experience with the full SDLC (Software Development Life Cycle).
  • Possess both technical and functional skills, i.e. capable of interpreting business requirements, etc.
  • Experience developing and documenting system and workflow diagrams.
  • Strong soft skillset: analytical, troubleshooting, communication, effective listening and collaboration skills.
  • Experience with integrations, testing, migrations and implementation/release processes.
  • Comfortable practicing Agile Methodology.
  • Experience with system and data migrations a plus.
  • Additional system certifications a plus, i.e. Service Cloud, Community, Data Architecture, etc.
  • APEX development experience a plus.

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