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Revenue Cycle Management (RCM) Account Representative - Optometry (Remote/Work From Home)

RCM (Revenue Cycle Management) Account Manager is the key to success in helping our customers keep their workflow smooth while using our solutions. We need someone who loves to solve puzzles and who will provide exceptional support to our users. We are in the process of ramping up our users and need an energetic, enthusiastic person who is flexible with change.

  • Provide customer support via phone, email, and GoToMeeting for clearinghouse and RCM customers.
  • Monitor customer accounts to identify trends and proactively engage the client with solutions and updates.
  • Identify, research, and resolve account concerns or issues; reported by the customer, internal team, and partners.
  • Work clearinghouse rejections for customers and create missing information requests or send corrected claims
  • Work denials and aging reports to ensure maximum reimbursement for vision and medical claims
  • Communicate with payment posting team to ensure customer expectations are being met
  • Collaborate with Sales for onboarding new customers and creating a new statement of work for existing customers
  • Oversee the client onboarding process for new accounts utilizing clearinghouse and/or RCM solutions.
  • Train client on RCM tools and expectations to obtain maximum reimbursement
  • Track and trend product data using multiple complex systems
  • Provide basic technical website and PC support to enable customers to use our solutions
  • Effectively use Salesforce and other company tools to document customer interactions and account updates
  • Minimum of three years experience with customer facing customer service
  • Minimum of three years experience with insurance billing practices in a healthcare setting
  • Excellent communication skills, able to communicate with people at all levels through verbal and written modes
  • Great interpersonal and customer service skills, able to act with an appropriate sense of urgency to resolve problems
  • Ability to critically think through problems in a fast-paced environment with changing priorities
  • Ability to multi-task and prioritize
  • Must be able to work a full 8 hour day within the hours of 7:00am 6:00pm central time
  • Strong Knowledge of Windows and Microsoft office suite of products
  • Experience in optometric or ophthalmic practice-experience
  • Knowledge of spectacle lenses, contact lenses, and frames
  • Experience working in ZirMed, TriZetto, and/or Emdeon to submit claims, process rejections, and send corrected claims
  • Experience working with Salesforce
  • Experience using remote connection software
VisionWeb Benefits and Perks

We have fun taking the optical industry to the next level. We care about our team members; and it is important to us to offer top-notch benefits, recognition, and perks to make VisionWeb a best place to work.

Paid-Time Off
  • Flexible (Unlimited) PTO
  • Birthday, Volunteer, and Well-Being PTO days
  • 9 Paid Holidays Plus a Floating Holiday
Health Benefits
  • High Deductible Health Plan (HDHP)/Health Savings Account (HSA) and PPO Medical Plans, Dental, and Vision - VisionWeb pay large portion of premiums
  • For those enrolled in the HDHP medical plan, VisionWeb contributes 100% of the in-network deductible to employees HSA accounts on day-one of benefit eligibility
  • Flexible Spending Accounts, Supplemental Life Insurance, ID Theft Protection, and Legal Services
  • Short and Long-Term Disability, Life, and AD&D Insurance VisionWeb Pays 100% of the Premiums
Financial Benefits
  • 401k Match Team Members are 100% Vested on Day One AND VisionWeb Matches dollar-for-dollar up to 4% of the Team Members Income
  • Annual Bonus Potential Based on Company and Personal Performance
  • Annual Merit Increase Based on Personal Performance
Awards and Recognition
  • A Company-wide Recognition Program that Encourages Peer-to-Peer Recognition and Awards from Managers. Team Members Redeem Points for Experiences, Gift Cards, or by Giving Donations to the Charity of their Choosing
  • Birthday Awards, Yearly Anniversary Awards, and Milestone Anniversary Awards
Training and Development
  • VisionWeb Encourages Career Path Planning with Your Manager. The Company Provides an Online Platform to Track Your Professional Goals and Progress
  • Training and Professional Development is Offered and Encouraged Through our Learning Management System and Training and Education Reimbursement Program