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Senior Help Desk


Senior Help Desk



Responsible for helpdesk and/or desktop support for internal systems. Experience with 1st and/or 2nd level support. Strong customer service/interpersonal skills. Must have technical, metric driven support experience.



Main Tech:



  • MS Office
  • Exchange Email
  • Remedy Ticketing System
  • SCCM for remote
  • Windows 8.1, migrating to 10 currently

Must have experience:



  • Phone support
  • Metric driven chat support (chat rooms such as MS Teams and Skype won't qualify)
  • Strong technical background

Plus Skills:



  • Salesforce CRM
  • Mac Experience

*Must have strong, reliable internet connection, this role will be fully-remote until COVID-19 restrictions are lifted





Desired Skills and Experience



Responsible for helpdesk and/or desktop support for internal systems. Experience with 1st and/or 2nd level support. Strong customer service skills. Must have technical, metric driven support experience.



Main Tech:



MS Office

Exchange Email

Remedy Ticketing System

SCCM for remote

Windows 8.1, migrating to 10 currently

Must have experience:



Phone Support

Metric driven chat support (chat rooms such as MS Teams and Skype won't qualify)

Strong technical background

Plus Skills:



Salesforce CRM

Mac Experience





ManpowerGroup is an Equal Opportunity Employer (EOE/AA)



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