portal resources jobs companies w wps health solutions customer service representative – starting pay $15.47 an hour – start date december 2nd

Customer Service Representative – Starting Pay $15.47 An Hour – Start Date December 2nd 🔥


Role Summary:

Establish and maintain rapport with contacts and present a favorable corporate image while responding to inquiries within time frames required to exceed contractual standards.

In this role you will:

Answer inquiries from beneficiaries, providers, and other affiliated representatives or groups regarding TRICARE eligibility, benefit determinations, and claims adjudication questions or problems.

This role could be a good fit if you:

  • Enjoy conversing with customers over the phone
  • Have the ability to learn medical and insurance terminology
  • Thrive in a fast paced work environment

You’ll benefit from this experience by:

  • Gaining experience working in a call center environment
  • Providing direct support to veterans, active military and their families

You need to have:

  • U.S. citizenship is required for this position due to Department of Defense restrictions.
  • High school diploma or equivalent
  • 2 or more years of experience in customer service

We also prefer:

  • Recent Military and Veterans Health claims processing with knowledge of TRICARE benefits and guidelines, system applications, medical terminology, and procedure codes

Next steps:

  • After submitting your application, we will send you an online assessment. We recommend you try and complete it within two business days. You must complete and obtain a passing score on the assessment to be considered for the position.

Compensation and Benefits

  • Starting base salary $15.47
  • Eligible for annual Performance Bonus Program
  • 401(k) with dollar-per-dollar match up to 6% of salary
  • Competitive paid time off
  • Health and dental insurance start DAY 1
  • Vision insurance
  • Flexible spending, dependent care, and health savings accounts
  • Short- and long-term disability, group life insurance
  • Innovative professional and cognitive development programs

Additional Information:

  • Start Date: Monday, December 2nd
  • Training Schedule: First 5-10 weeks, Monday – Friday, 8:00 am – 5:00 pm
  • Scheduled Shift: Monday – Friday, 8 hour shifts between 8:25 am – 10:00 pm
  • Work from Home: Ability to work remotely after approximately 3 months of on-site employment. Remote potential is determined once training is complete, performing well in the position and must meet the at home work requirements.

Who We Are

WPS Health Solutions is an innovator in health insurance and a worldwide leader in claims administration, serving millions of beneficiaries in the United States and abroad.

Founded in 1946, WPS offers health insurance plans for individuals, families, and seniors, and group plans for small and large businesses. We are a world-class claims processor and program administrator for the government’s Medicare program. And we manage benefits for millions of active-duty and retired military personnel and their families.

WPS has been named one of the World's Most Ethical Companies® by the Ethisphere® Institute for 10 years in a row.

Learn more about WPS.

Our Purpose and Values

Our purpose is to make healthcare easier for those we serve. Click Here

Our values – Customer Focused, Individual Responsibility, Mutual Respect, and Driven & Passionate – are the core of who we are and how we conduct business every day.

MVH

WPS Military and Veterans Health administers claims and provides customer service and related activities for the U.S. Department of Defense and the U.S. Department of Veterans Affairs and their beneficiaries.

http://wpshealthsolutions.com/business-units/wpsmvh.shtml



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