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Content Editor 🔥


Location: Remote - USA



About The Role



We are looking for a talented content editor with a strong editorial sensibility and a way with words.



In this role, you’ll work across marketing teams to edit and shape all customer-facing assets. We’re looking for a creative writer and editor who can think on his or her feet and knows how to tell a concise story that engages readers. Your strengths include strong writing, copyediting, communication and project management skills. You have the ability to work on multiple projects at once — often meeting quick deadlines — to deliver a clear message about Genesys products, services, initiatives and customer successes.



OUR TEAM MISSION



We believe we have an important story to tell. Companies can transform the ways they connect with customers through our cloud customer experience software. Genesys guides our current and future customers — the real heroes in our stories — to make these transformations.



How We Work



Our marketing team is highly collaborative. We move quickly on executing new content and ideas. We try out new things constantly, learn from them and iterate.



Our team is our corporate family. We thrive on transparency in communications and generous candor. And we dare to fail, without fear of rank or title. We also try to have a little fun along the way.



Your Future Day-to-day Responsibilities

  • Shape engaging content. Genesys content supports our business goals, fits our content strategy, speaks to our customers and makes buying processes easier. You’ll edit all customer-facing assets to ensure we put our customers first so they can solve problems or get answers to their toughest questions.
  • Champion for good grammar. You know how to clarify a message and move readers to action through simple words and powerful visuals. You have a keen sense of text construction and flow — and you might even consider yourself a grammar geek.
  • Collaborate across teams. You’ll work with the content creation team and design teams, often following projects from kickoff through final layout and publication.
  • Advocate for the Genesys style and brand guidelines. You’ll maintain the company style guide best practices and brand voice guidelines, taking into consideration product updates as well as emerging technology trends and terminology.



You Can Check Off These Requirements Boxes

  • 4+ years of experience (writing, editing or creating content)
  • Editorial mindset with a feel for what makes great content
  • Impeccable written communication skills
  • Experience with WordPress and project management software a plus
  • Bachelor’s in English, Journalism, Communications, Marketing
  • Eagerness to excel in a fun, ever-changing work environment



About Genesys



Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.



Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Show moreShow less

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