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Customer Support Specialist πŸ”₯


Leadfeeder is a fast-growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into the business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

Currently, Leadfeeder is a buzzing remote international team of 100+ people based in 25 countries, and we are hiring many key people around the world to strengthen our rapid growth.

Your responsibilities as a Customer Support Specialist

Customer experience is the heart of our success. We believe that stellar customer support is crucial to the customer experience. In broader terms: empower the customer by giving rapid & insightful answers with a human touch. We also believe that modern SaaS customer support is not β€˜just’ troubleshooting; it is a key part of Marketing, Sales, Branding, Customer Success, and much more.

As we are growing, we are looking for new hands and brains to help our users in European timezones. Your responsibility is to take on daily customer support activities: during the working day, you help our users via live chat, email and video calls.

You will get into an exciting growth role, and part of the Customer Success department. You will have lots of possibilities for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product development.

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