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Customer Service Representative - Beauty and Skincare 🔥


The Seasonal Customer Care Representative (Brand Ambassador) is a passionate customer care professional responsible for providing an authentic, world-class customer experience for our client’s customers via phone and email. While representing a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredients, the Seasonal Brand Ambassador assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance, and escalated issues across all product lines—cosmetics, skincare, and bath & body. The Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.

This Seasonal position is anticipated to run through mid-January 2021.

ESSENTIAL RESPONSIBILITIES include the following:

  • Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our client’s brand
  • With the utmost professionalism, represent a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredients
  • Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs
  • Confident and driven to find solutions to customers issues with the ability to probe for full understanding of customer needs
  • Thrive in an environment with high performance standards
  • Communicate with customers and exhibit genuine empathy
  • Embrace the commitment to customer service and nourishes brand loyalty
  • Other duties as assigned

REQUIREMENTS:

  • Must have a home-office environment, internet connection, webcam, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Experience and proven success in customer service
  • 3+ years of experience in Retail or Customer Care
  • Strong sense of urgency, demonstrates ownership, high energy, and team player
  • Excellent interpersonal skills; strong oral and written communication skills
  • Savviness and experience with technology is essential as multiple systems are in use
  • Flexible, adaptable, and willing to take on new challenges
  • Have experience with premium beauty brands
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
  • Have a genuine passion for beauty products including cosmetics and skincare
  • HS Diploma or equivalent required. Associates or Bachelor’s degree preferred
  • Currently reside in one of the following locations: AZ, CO, FL, GA, IL, IN, MD, NV, NC, NJ, NM, OH, TN, TX, UT, VA, or WI
  • Able to successfully pass a credit, criminal, and employment reference security check

QUALIFICATIONS:

  • Previous e-commerce and/or direct selling industry experience preferred
  • Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) strongly desired
  • Strong analytical and problem-solving skills
  • Genuine passion for beauty products including bath and body, skincare, and cosmetics
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 WPM with proper spelling and use of grammar
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Able to learn and work independently and exhibit ownership as well as in a team environment
  • Able to successfully pass a credit, criminal, and employment reference security checks

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

Job Types: Full-time, Temporary

Pay: $16.00 per hour

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekends

Supplemental Pay:

  • Bonus pay

Experience:

  • Call Center: 1 year (Preferred)
  • customer service: 3 years (Required)

Education:

  • High school or equivalent (Required)

Work Location:

  • Fully Remote

Work Remotely:

  • Yes

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