Customer Support Specialist 🔥
Customer Support Specialist
As a Customer Support Specialist your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals, peripherals (thermal printers, scanners, etc.), and software via phone, chat, remote desktop and email to our dealers and end users.
JOB DUTIES
- Provide expert technical support to dealers and end users
- Troubleshoot hardware issues via phone, online chat, and emails
- Troubleshoot software issues and networking devices
- Perform remote desktop sessions to aid in troubleshooting process
? Record detailed notes on support issues
- Issue Return Materials Authorizations (RMAs) and follow through with the RMA process
QUALIFICATIONS
- Prior Customer Support Experience (Technical field)
- 2-year technical degree or equivalent experience
- Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
- Strong analytical problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively
- Extensive computer hardware and software knowledge
- Ability to proficiently troubleshoot technical hardware issues.
- Ability to troubleshoot networking issues.
- Point Of Sale software experience is a plus
- High attention to detail with the ability to learn on the fly
- Friendly professional personality with ability to keep composure during difficult calls
- Experience with Salesforce or other CRM preferred
- Bilingual (English - Spanish) is a plus
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