Customer Service Associate
Title: Customer Service Associate
Location: Remote
Rate: $15/hr, 40 hours per week.
Training: 4 week training program
JOB DESCRIPTION:
This energetic and empathetic customer support individual will work directly with customers in an online forum. This is a fast paced work environment that will allow you to utilize your knowledge of fashion, fashion design, or other personal knowledge of fashion clothing to help solve customer inquires. A successful candidate will be able to effectively communicate with external and internal customers utilizing strong written and verbal communication while focusing on customer satisfaction.
RESPONSIBILITIES:
Moderate all customer contacts and respond to email, telephone, chat, and online chat queries.
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates appropriate sense of urgency for telephone, chat and email response and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond all
REQUIRED:
Completed BA/BS preferred
Internet and computer access
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