portal resources jobs companies n national computing group pharmacy tech - remote phone support - job #4883

Pharmacy Tech - Remote Phone Support - Job #4883


Overall

  • Standard Hours: 8:30 am - 5:30 pm / 9 am - 6 pm
  • Location = Bridgewater, NJ (Remote during CV-19)
  • Rate = $14.00-$15.50/hr
  • Length = 3+ Month Contract (long term/ possible contract-to-hire for the right candidate)



Principal Responsibilities

  • A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
  • Quickly assesses the user's issue and provides first level support for problem resolution.
  • Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
  • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
  • Works under moderate supervision and typically reports to the Customer Service Supervisor.



Role Purpose

  • Primary Call Center contact for pharmacies and medical professionals. Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.



Minimum Education & Experience

  • High School Diploma or equivalent
  • We prefer candidates to have a minimum Call Center background of 3 + years.
  • HIPAA certified preferred
  • Bi-lingual (English/Spanish) preferred.
  • Pharmacy Tech Experience (MUST HAVE)
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