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Client Service Associate 🔥


At Newfront, we’re building the modern insurance experience. By relying on our strengths as an industry-leading professional operation and an industry-leading business operations and technology company, we will address and solve these challenges. We are transforming the delivery of risk management, employee experience, insurance, and retirement solutions through our tech-enabled, full-service brokerage.

Driving our ambition is a simple but powerful culture. We’ve created something special; an innovative company with a fulfilling and award-winning culture based on Diversity, Equity, and Inclusion and the core tenets of Work, Love, and Play.

We believe in empowering people, from our clients to our team members. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, more productive employees, and more successful clients.

We are looking for a driven professional to join our fast-growing organization. This is an exciting opportunity to join the team at the ground floor and help build the group’s foundation to scale.

As we continue to scale, Newfront is open to hiring the right talent anywhere in the United States of America. This position is open to remote candidates with Pacific Time Zone preferred. #LI-Remote

We are a "remote first" company and have a generous ergonomic stipend in addition to standard remote equipment - laptop, monitor, keyboard, and mouse.

You'll be responsible for:

    • Work with insurance brokers and account managers to service clients joining Newfront
    • Draft renewal materials and assist with the coordination of renewal meetings
    • Process certificates of insurance
    • Handle general client service requests
    • Provide additional administrative support to the service teams for new and existing clients
    • Leverage proprietary technology on a daily basis to improve our service offering

You'll be a great fit if you have:

    • Relentlessly prioritizing the client experience by finding new ways to surprise and delight them. This includes excellent oral and written communication skills, as well as superior client service and problem-solving skills.
    • A hustling mentality, no ask should be too small or too big, we are looking for someone who understands that small tasks have a huge impact
    • Achieving thoroughness and accuracy when completing any given task in a fast-paced environment
    • Effectively keeping stakeholders apprised of task status and next steps through verbal and written communication. Anticipating potential blockers or inefficiencies and addressing them proactively.
    • The ability to work independently as well as in a team environment
    • Applying and improving insurance knowledge to service client needs
    • Willingness to learn proprietary technology
    • A property and casualty broker-agent insurance license with ~1-2 years of experience at a brokerage is a plus but not necessary
    • Demonstrated efficiency with computer systems and software, including but not limited to GSuite, Slack, Salesforce is a plus but not necessary

Benefits:

    • Competitive compensation based on experience and location
    • Stock Options 
    • 100% employer-covered Medical and Dental
    • 401k Employee Contribution Program
Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

NOTE:  The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Apply for this job [1]

  1. https://jobs.lever.co/newfrontinsurance/2584280b-49ff-4c75-ab22-f87ec2d1e23c/apply

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