Call Center Service Representative - Henderson, Nevada 🔥
Description
Nevada State Bank/Zions Bancorporation is seeking full-time Call Center Service Representatives for our location in Henderson, Nevada.The pay for this position is $15.75 per hour. We offer a convenient option to work from home following 6 months of employment . The 9-week paid training will begin on Tuesday, November 12, 2019, Monday through Friday, 10:30 a.m. to 7:00 p.m. After the training, the shift will remain Monday-Friday, 10:30 a.m. - 7:00 p.m. with one Saturday a month . Ideal candidates for this position will have the skills and experience necessary to:
- Handle customer service inquiries and problems via telephone for various banking departments and affiliates.
- Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs.
- Make appropriate referrals for other bank products and services, including commercial lending products .
- Interact with other departments, clients and prospective clients.
- Maintain documentation and records of customer inquiries, complaints and services implemented.
Qualifications
- Requires High School diploma or equivalent.
- Customer service or other directly related experience a plus.
- Knowledge of banking and financial services a plus.
- Must have solid customer service, sales and problem resolution skills.
- Working knowledge of bank products and cross selling.
- Good keyboarding and communication skills, both verbal and written.
- Ability to learn a variety of products and services for affiliate banks and departments.
- Requires good follow-through.
- Knowledge of various computer software including spreadsheets and word processing.
Grow and build skills while enjoying these benefits:
- Ability to Work from Home
- Competitive pay plus bonus opportunities
- Monthly incentives and rewards culture
- Variety of shifts available + custom shifts for top performers
- Matched 401(k) and Profit Sharing
- Health insurance
- Paid training, vacation and holidays
- Tuition reimbursement
- Collaborative work environment
- Casual dress code
Work Locations
Nevada-Henderson-NV - Anthem Village Branch
Contact Center
Oct 8, 2019