Technical Support Analyst π₯
Our team is expanding rapidly and weβre looking for people who are passionate about helping improve healthcare to join us.
What You Will Do
- Tier 1 and 2 support for both on-site and remote employees
- Installing and configuring hardware (PC/Mac), software, systems, printers and scanners
- Investigating, diagnosing and solving computer related software and hardware issues
- Be the point person for vendor related inquiries and support ticket follow-ups
- Provide hardware/software, vendor support for the laboratory staff as well as instruments (laboratory equipment)
- Basic support and troubleshooting of video conferencing equipment
- Assist with maintaining a very strict security posture for both admin and lab environment to includes computer patching,security updates, end-user training and documentation
- Assist with the on-boarding/off-boarding of employees
- Ability to multitask and be a team player in a very dynamic working environment
- Experience and ability to configure and solve complex issues using PC and Mac based systems across different geographical areas on-site and remotely
- Experience provisioning accounts and troubleshooting Google Apps, Active Directory, Office365, Okta
- Ability to open, track, and close customer tickets using JIRA
- Experience providing direct technical support and problem resolution to users via on-site, phone, and video technology
- Experience providing support for video/meeting/teleconference call set-up and administration
- Experience working within a knowledge management and documentation management environment
- Experience working in a Laboratory environment preferred but not required