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Technical Support Analyst πŸ”₯


Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.



Our team is expanding rapidly and we’re looking for people who are passionate about helping improve healthcare to join us.



What You Will Do

  • Tier 1 and 2 support for both on-site and remote employees
  • Installing and configuring hardware (PC/Mac), software, systems, printers and scanners
  • Investigating, diagnosing and solving computer related software and hardware issues
  • Be the point person for vendor related inquiries and support ticket follow-ups
  • Provide hardware/software, vendor support for the laboratory staff as well as instruments (laboratory equipment)
  • Basic support and troubleshooting of video conferencing equipment
  • Assist with maintaining a very strict security posture for both admin and lab environment to includes computer patching,security updates, end-user training and documentation
  • Assist with the on-boarding/off-boarding of employees




What You Bring

  • Ability to multitask and be a team player in a very dynamic working environment
  • Experience and ability to configure and solve complex issues using PC and Mac based systems across different geographical areas on-site and remotely
  • Experience provisioning accounts and troubleshooting Google Apps, Active Directory, Office365, Okta
  • Ability to open, track, and close customer tickets using JIRA
  • Experience providing direct technical support and problem resolution to users via on-site, phone, and video technology
  • Experience providing support for video/meeting/teleconference call set-up and administration
  • Experience working within a knowledge management and documentation management environment
  • Experience working in a Laboratory environment preferred but not required


At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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