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Desktop Support


PC Technician Overview



Job Title: PC Service Technician



Shift: Monday – Friday; 7AM - 4PM



Industry: Aerospace



Pay: $15-17/hr - negotiable based on experience



Start Date: ASAP



Contract Length: 1 year with the possibility to extend (This assignment is anticipated to last 12 months; however, Apex Systems cannot guarantee the length of this assignment.)

 

Principal Duties and Responsibilities:

  • IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist

 

Required Skills and Competencies:

  • CompTIA A+ strongly preferred
  • Minimum 1-3 year experience in servicing/deploy computer equipment
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

 

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