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WordPress Support Specialist (Remote Available)


If youâre passionate about helping others succeed and enjoy working with WordPress sites, plugins, and themes, this is the perfect role for you!

InMotion Hosting is looking for a WordPress Support Specialist to assist customers troubleshoot, customize, and understand their WordPress site. Explore the many plugins available with them to help make their website successful. You will be working with many small to medium sized business owners so you can be satisfied knowing the impact you have can help change peopleâs lives.

This is a brand new position for InMotion Hosting so you will also be leading the way for new opportunities within a growing company.

What Youâll Do:
  • Answer questions related to WordPress plugins that have been acquired by our mergers and acquisitions team
  • Report known bugs to our Development team
  • Prioritize and organize enhancement requests for plugin roadmaps
  • Write and maintain documentation to support internal and external users
  • Advise customers on setting up and customizing the plugins
  • Troubleshoot plugin and theme conflicts within their site
  • Use PHP and CSS to assist customers with further customization and plugin extensions
  • Provide live and recorded walkthroughs for customers to educate them on how to use their plugins, WordPress, and builder tools with BoldGrid
  • Communicate feature requests and bugs shared by customers with the team to help guide future mergers and acquisitions
  • What Youâll Get:
  • Profit sharing twice yearly
  • Medical, Dental, Vision, Disability, Life Insurance
  • 401k with matching contributions
  • Reimbursement for tuition, certifications, or professional memberships
  • Additional paid time off to volunteer in your community
  • Casual dress code
  • Company parties and onsite events
  • Opportunities for professional growth through career coaching, job shadowing, and company wide training
  • Corporate discounts
  • Recognition for your years of service
  • Wellness initiatives
  • What Weâre Looking For:
  • A strong customer focus and the genuine desire to see customers succeed
  • Experience customizing and enhancing WordPress sites through the use of plugins and themes
  • Familiarity with the WordPress Plugin API
  • Involvement in the WordPress community highly preferred
  • Experience writing PHP scripts
  • Experience with CSS, preferably to customize plugins
  • Familiarity with Sprout Invoices, Help Scout Desk, and weForms Pro plugins highly preferred
  • Ability to adapt to shifting priorities
  • Location:
  • Virginia Beach, VA
  • Denver, CO
  • Remote
  • See what itâs like working at InMotion and all the great perks that come with it. You can also check out our products here.

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