portal resources jobs companies v virbela qa/customer support - 100% remote

Qa/customer Support - 100% Remote 🔥


Want to help teleport enterprise collaboration into a 3D, cloud-based, virtual world? Want to push the boundaries of performance and transform the remote working experience? VirBELA (www.virbela.com) develops collaboration, learning, and assessment tools for major corporations like Amazon, eXp Realty and top business schools like Stanford GSB. 100% Remote.



VirBELA is seeking individuals who are mature, inquisitive, reliable, self-directed, and interested in developing virtual worlds, simulations, and computer games in a rapidly growing business. As a Customer Support/Game Tester at VirBELA you will be working on a cross-disciplinary team that includes organizational psychologists, corporate leaders, virtual world specialists, and domain experts.



General Summary



As a Customer Support/Game Tester you will work with our clients and our dev team to make sure the products developed inside and outside of the company meet the defined requirements of functionality, reliability, security, and user experience. You will respond to client inquiries on issues ranging from product bugs to helping users understand how to use product features. These interactions will occur through email, text or voice messages, as well as through a variety of real-time methods, including live walkthroughs in VirBELA itself. For Game Testing, you will utilize a variety of testing methods to ensure that new product features work under all scenarios, across multiple platforms. For both Customer Support and Game Testing, you will work under the direction of program leads.



Major Duties & Responsibilities

  • Support clients use of our products through real-time tutoring and demonstrations
  • Answer email inquiries from clients regarding product use
  • Communicate bugs to dev team
  • Employ a variety of strategies to test bug fixes and feature updates
  • Communicate feature developments to dev team that can improve user experience
  • Write moderately complex code or scripts to test systems
  • Monitor product development and usage at all levels with an eye toward improving product quality
  • Create test harnesses and infrastructure as necessary




Requirements



Education:

  • B.A./B.S. in computer game development or related field




Experience

  • 1+ years of customer support and/or game testing
  • Good communication skills, both written and verbal
  • Diligence in shepherding and following through tasks that might require the involvement of many people from different disciplines
  • Knowledge of the technologies involved in our products and how they interrelate
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