portal resources jobs companies w wayfair customer service consultant - august start dates

Customer Service Consultant - August Start Dates 🔥


**Please note, this position will start remotely from home and will transition on-site in Brunswick, ME once our site re-opens.**



At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do:

  • You will troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
  • You will exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies
  • You will demonstrate conflict management skills and maintain professional composure

What You'll Need:

  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Excellent communication and relationship building skills
  • Passion for helping others
  • A successful track record working in a high-volume environment
  • Regular and reliable attendance

Start Date: August 2020



Compensation: $16.00/hr, benefits package starts first day!

Paid Training Schedule: 3 weeks, Monday-Friday, 8:30am-5:00pm (Several schedule options to choose from once training ends)

Wayfair Benefits:

  • Health
  • Dental
  • Vision
  • 401k with company match up to 5%
  • Life Insurance
  • Paid Time Off
  • After a year of employment, primary caregivers will receive 16 weeks of paid parental leave and secondary caregivers will receive 6 weeks of paid parental leave
  • Tuition Reimbursement
  • Paid day of voluntary service
  • Discounted employee purchases
  • Charitable giving program
  • Eligible for quarterly bonuses based on performance and attendance in the role

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Other openings you might be interested in

More remote jobs

Let us send you new openings similar to Customer Service Consultant - August Start Dates straight to your Inbox. Weekly or Daily. 7-day free trial đź’Ś

The ability to work remotely increases employee happiness by 20 percent.