Systems Administrator I - Desktop Support 🔥
- Shall have 3 or more years of experience working in an enterprise IT desktop administrator role.
- Demonstrated experience deploying and managing EUC of Microsoft Windows desktop platforms or ThinLinux.
- Demonstrated experience providing Desktop Support services to a variety of EUC platforms and applications such as thick, thin, and zero clients – both ‘physical’ and ‘virtual’ – persistent and non-persistent (Citrix XenDesktop, appV, and Windows Terminal Services)
- Demonstrated experience working directly with customers – in person or over the phone – to elicit all necessary details to capture their IT end-client computing requirements accurately and completely.
- Demonstrated experience with Microsoft and third-party application software installation, configuration, life cycle management, and inventory.
- Demonstrated experience patching operating systems, Microsoft, and third-party patching.
- Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally dispersed IT enterprise.
- Shall meet area Operations & Maintenance – Customer Service & Technical Support as outlined in SECNAV M-5239.2.
- Desired Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA): Windows 10 or 7 certified.
- Familiarity with operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides(SRGs) and Security Technical Implementation Guides (STIGs).
- Familiarity with Microsoft PowerShell.
- Familiarity with basic Networking troubleshooting concepts and approaches.
- Familiarity with supporting internally escalated tickets from a Service Desk team.
- Familiarity with remediating IA and INFOSEC findings as reported by Tenable Security/CND, etc.
TS/SCI with Polygraph
Physical Requirements
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- Often positions self to maintain computers in the lab, including under the desks and in the server closet.
- Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
- May be asked to move Audio/Visual or Computer equipment
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