portal resources jobs companies a abacus service corporation customer service representative

Customer Service Representative 🔥


Description/Comment: REMOTE CALL CENTER WORKERS - GENERAL FUNCTION
  • **** Notify that the role may be on verbal phone or chat or email interactions with a customer. (we have a need for written interactions also)******
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
High School or equivalent
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
PREFERRED QUALIFICATIONS
Associate degree or higher
Previous experience in a telephonic or personal customer contact position
Luxottica Retail store/field experience Hours: 11:30 am - 8:00 pm Location: CINCINNATI SERVICE CENTER 4000 LUXOTTICA PL MASON OH 45040
Education: Additional Job Details: Job Title Representative- Cust Svc June/July Start Dates ONLY submit candidates that can convert without a fee after 90 days. **PRESCREEN REQUIRED** Training Hours MON - FRI 9:30 am - 6:00 pm Brand Shared Services - Final Shift after training: 11:30 am - 8:00 pm o There is a chance some will be offered an earlier shift, but majority would move to 11:30 start time; Inlcude Saturday with a weekday off; Schedule rotates every 2/3 weeks. MS TEAM or Facetime interviews will be conducted. Do not submit candidates that have interviewed or worked in the NACC. Must meet Technical Requirements: Here's a list of requirements that will give everyone the best chance for success when recruiting, training and retaining remote associates. " The workspace should be free of outside distractions " Cables should be routed away from any walkway to avoid slip and fall hazard " Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached) " Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless " The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided) " Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app. " Only Luxottica provided hardware should be connected to the computer " Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home. Equipment includes: cpu, monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.

Other openings you might be interested in

More remote jobs

Let us send you new openings similar to Customer Service Representative straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.