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Customer Service Representative - Travel/reservations 🔥


WHO WE ARE:

Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting wyndcareers.com. Our world is your destination.

WHAT YOU'LL DO:

Put your passion for customer service and travel into action as an inbound Travel Counselor with Wyndham Destinations! After your training period (paid), you will take inbound calls from existing owners who are excited and ready to plan their dream vacations and their experience starts with you as you make their reservations!

As a subject matter expert on customer service and travel arrangements you will be responsible for booking car rentals, airfare, hotel reservations, cruises, things to see and experience in the area, and make recommendations based on our owner’s interests that you will learn through your conversation.

WHAT WE OFFER:

  • $13.00 per hour plus monthly incentives; $13.50/hr after 6 months
  • WEEKENDS OFF!!
  • Competitive Medical, Dental, and Vision benefits available August 1st!
  • Travel related discounts to our beautiful resorts and hotels!
  • 401k with $1 for $1 match up to 6%
  • Paid vacation, holiday and sick time
  • Set work schedules to promote work-life balance
  • Tuition reimbursement up to $6,000/year
  • Opportunity to work from home
  • Advancement opportunity with a variety of career paths

***THIS IS A WORK FROM HOME POSITION AFTER APPROXIMATELY 6 WEEKS OF ON-SITE TRAINING****

WHAT WE ARE LOOKING FOR:

  • High School Diploma or GED required
  • Six months customer service or sales experience
  • Six months TRAVEL experience preferred
  • Ability to build rapport with a customer quickly, ask probing questions, and offer additional services to meet their travel needs
  • Able to show proficiency with travel programs such as Apollo, Sabre or Worldspan.
  • Intermediate computer knowledge
  • Must have demonstrated ability to work well under pressure and multi task
  • Training: Ability to work Mon-Fri 11:15am-8pm
  • After training (At Home): ability to work Mon-Fri 11;30am-8pm and some holidays, weekends off

Job Type: Full-time

Salary: $13.00 to $13.50 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Tuition reimbursement
  • Parental leave

Communication method(s) used:

  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns

Team Environment:

  • Working alone

Job Tasks:

  • Answering customer questions
  • Troubleshooting and solving problems

Schedule:

  • Monday to Friday

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