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Customer Success Account Manager - Remote 🔥






AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.



Position Overview



We are looking for an extraordinarily motivated Customer Success Account Manager to join our Customer Success team. Keeping and delighting our customers are our most important tasks. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers and as such we have created a Customer Success Team focused on increasing adoption of our Cloud and Software solutions, ensuring our customers are successfully meeting their business goals.



This can be a remote opportunity and open to individuals outside of San Diego, CA (Headquarters).  Accepting remote applications from the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, North Carolina, Pennsylvania, Texas, Virginia, and Washington. 



Job Duties & Responsibilities:
  • Managing a portfolio of a few hundred customers and interacting directly with customers via phone, he/she will help customers promote overall customer satisfaction, product adoption, retention, and renewals
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
  • Maintain a revenue base by managing account retention and renewal
  • Drive upgrade revenue through increased product adoption and increased usage
  • Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly

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The ability to work remotely increases employee happiness by 20 percent.