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Customer Service Representative


We are looking for a customer service representative to join our fully remote team in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.

Currently, we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals). Our customers are from all over the world, but the service is mainly provided in English and therefore excellent English skills are essential. Some experience with insurance, customer service, tech, or health care would be very relevant for the job.

Responsibilities

Our customer service team is fully remote and works in different time zones to provide a 24/7 customer service live chat, email response, and phone support. Weekend work is required. You would mostly be working on your own during your shifts and therefore independence and resourcefulness are key qualities for this job. However, we do have a friendly and helpful global team and we’re also definitely working for someone who is a joy to work with.

Requirements

Our principles for customer service are:

  • Be honest

  • Help the customer

  • Be clear and concise

  • Be kind and make the customer happy

Practical Information

  • Desired availability: Between 10 AM and 8 PM UTC +0

  • Expected hours per week: minimum of 20 hours (varies)

Salary and compensation

Starting salary is $15 USD/hour

Location

Remote

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