Fraud Support Associate 🔥
Location: Remote Start-- Cincinnati, OH 45249
1st Working Shift (08:00:AM - 06:00:PM)
6 Month Contract-to-Hire
Overview: MODIS is seeking to find resources with strong customer service experience, communication skills, effective listening and good with time management. This is for a 'Fraud Support Associate' role with our end client, in the Fortune 500 list for financial services. Hiring asap, please apply if you are ready to work!
Job Summary:
This position is responsible for the monitoring of transactions for potential fraudulent activity to minimize financial losses to merchants, client banks due to fraud schemes.
GENERAL DUTIES & RESPONSIBILITIES:
• Analyzes fraud alert queues for suspicious activity.
• Contacts financial institutions regarding suspicious merchant deposits.
• Updates investigation database with financial institution responses.
• Conducts new merchant account reviews for suspicious activity.
• Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity.
• Updates fraud databases as assigned.
Debit, Credit, Prepaid Debit, ATM, and Health Care Fraud Support
• Verifies authorizations via return calls from cardholders.
• Contacts financial institutions regarding suspicious cardholder activities.
• Resolves suspicious phone calls transferred from Customer Service.
General Duties for all Fraud Support Associates
• Participates in department initiatives to improve efficiencies.
• Remains up-to-date on changing fraud trends.
• Participates in special projects (e.g., card compromises, marking fraud, processing faxes, updating PRM listings, processing NR reports).
• May be required to attend fraud awareness meetings through several professional organizations.
• May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department.
• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource.
• Meets the standards of the job, such as quality standards and adherence to schedule.
• Performs other related duties as assigned.
Other:
• May require second or third shift work.
• Requires flexibility in scheduling to meet department standards.
EDUCATIONAL REQUIREMENTS:
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of federal and state regulations and laws regarding fraud-related issues (Training)
• Knowledge of fraud products and service offerings (Training)
• Knowledge of the principles, processes, procedures, and trends of fraud and fraud prevention
• Excellent customer service skills that build high levels of customer satisfaction
• Working knowledge of MS Office (i.e., Excel, Word, PowerPoint) and computer navigation and operation skills
• Effective verbal and written communication skills
• Detail-oriented with good organizational skills managing multiple tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality
Modis is an Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.