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Fraud Support Associate 🔥


Location: Remote Start-- Cincinnati, OH 45249

1st Working Shift (08:00:AM - 06:00:PM)

6 Month Contract-to-Hire



Overview: MODIS is seeking to find resources with strong customer service experience, communication skills,  effective listening and good with time management. This is for a 'Fraud Support Associate' role with our end client, in the Fortune 500 list for financial services. Hiring asap, please apply if you are ready to work!



Job Summary: 

This position is responsible for the monitoring of transactions for potential fraudulent activity to minimize financial losses to merchants, client banks  due to fraud schemes.



GENERAL DUTIES & RESPONSIBILITIES:

• Analyzes fraud alert queues for suspicious activity.

• Contacts financial institutions regarding suspicious merchant deposits.

• Updates investigation database with financial institution responses.

• Conducts new merchant account reviews for suspicious activity.

• Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity.

• Updates fraud databases as assigned.

Debit, Credit, Prepaid Debit, ATM, and Health Care Fraud Support

• Verifies authorizations via return calls from cardholders.

• Contacts financial institutions regarding suspicious cardholder activities.

• Resolves suspicious phone calls transferred from Customer Service.

General Duties for all Fraud Support Associates

• Participates in department initiatives to improve efficiencies.

• Remains up-to-date on changing fraud trends.

• Participates in special projects (e.g., card compromises, marking fraud, processing faxes, updating PRM listings, processing NR reports).

• May be required to attend fraud awareness meetings through several professional organizations.

• May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department.

• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource.

• Meets the standards of the job, such as quality standards and adherence to schedule.

• Performs other related duties as assigned.



Other:

• May require second or third shift work.

• Requires flexibility in scheduling to meet department standards.



EDUCATIONAL REQUIREMENTS:

A high school diploma or GED is required for this role.



GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of federal and state regulations and laws regarding fraud-related issues (Training)

• Knowledge of fraud products and service offerings (Training)

• Knowledge of the principles, processes, procedures, and trends of fraud and fraud prevention

• Excellent customer service skills that build high levels of customer satisfaction

• Working knowledge of MS Office (i.e., Excel, Word, PowerPoint) and computer navigation and operation skills

• Effective verbal and written communication skills

• Detail-oriented with good organizational skills managing multiple tasks

• Ability to work both independently and in a team environment

• Ability to maintain confidentiality





Modis is an Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records. 

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