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Bilingual Technical Support 🔥


REQUIREMENTS:

- MUST BE BILINGUAL - SPANISH & ENGLISH

- Must have 1-3 years of technical support experience or completed degree in IT/ computer sciences field

- Must have the following ability to work from home:

* Modern PC computer with Windows 7, 8, or 10 with antivirus software installed

* High-speed Internet

* Stable network connection suitable for Internet telephony (VoIP)

* Headset

* Quiet atmosphere

* Skype account

This is a remote customer support position supporting a software company during their busy season. They will help troubleshoot, install and provide customer service to clients remotely from home. First part of the season is making calls to customers that are new to the company.



DESCRIPTION:

* Troubleshoot software running on Windows, Vista and 7 Operating Systems

* Troubleshoot sharing and permissions errors on home and office networks

* Remote into machines and manipulate machines

* Install tax software

* Assist customers with technical software questions and errors

* Document all customer contact accurately and efficiently within specified guidelines

* Present a calm and professional attitude in high pressure situations

* Provide superior service to all customers

* Strive to consistently meet and exceed department goals







About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.





The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.





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The ability to work remotely increases employee happiness by 20 percent.