Information Technology Support
Sioux Falls, SD
North Country Business Products (NCBP) is a leader in the implementation and servicing of Point of Sale (POS) technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest POS Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact – apply to become a NCBP Employee-Owner!
This technical position will be the point of contact for our Hospitality and Grocery Point of Sale (POS) system customers when they call in with technical computer system/software/hardware/network issues and installation. In addition, this role will be responsible for field service duties. This position is located out of our Sioux Falls, SD office. The option to office remotely from your home in the area can be considered as well.
Troubleshoot and resolve escalated technical IT issues dealing with customer computer based systems remotely and on site as needed (i.e. networking, software applications, PC’s, scanners/scales, printers, pin pads, routers, access points, etc.)
Troubleshooting assigned service calls as scheduled to ensure customer satisfaction, quality and productivity.
Document new IT system problems/solutions in our knowledge base
Troubleshoot general IT issues – internet, network, printing, performance, etc.
75% of time will be spent on Field Service calls supporting the South Dakota territory
Provide friendly and professional, internal and external customer service at all times
Keep current on new and existing products and software; attend in-house and product specific training when requested
Work efficiently in high call volume and pressure situations
Prior technical troubleshooting is preferred
Minimum 2 year IT or networking degree or experience in IT required.
A+, Network+ a is a plus
Point of Sale POS experience is a plus
Solid knowledge of Windows operating systems.
Ability to work on-call rotation required
A valid driver’s license, proof of auto insurance and clean driving record
We offer a competitive compensation and benefits package that includes:
Employee Stock Ownership Plan (ESOP)
Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
401(k) with match
Computer Purchase Program
What are the Core Values that are Needed?
In addition to our qualifications above, we want to highlight our Core Values that are a must have in order to fit into our company culture. At North Country Business Products:
We are Customer Focused
We are Associate Focused
We have an Ownership Mentality
We Take Initiative
We Embrace Change
We take our Core Values at NCBP very seriously and make hiring, promotional and recognition/reward decisions based on them.
Check us out at www.ncbpinc.com
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.