Customer Success Specialist
Avail is a Chicago-based startup that provides the tools, education, and support that do-it-yourself landlords need to manage their rental properties. Our tools include syndicated rental listings, tenant screening, digital leasing, rent collection, and maintenance tracking. More than 600,000 landlords and their tenants from across the United States use our platform today.
The opportunity with Avail is huge. There are currently 53 million landlords and tenants in the United States who transact in the rental property market. Avail is building a world-class team to help us transform this fragmented industry, one rental unit at a time.
Avail was started in 2012 by two former investment bankers who saw a need to help landlords better manage their properties. Since then, the company has become one of Chicago’s fastest-growing startups. Recently chosen as 1871’s 2019 Rising Star, Avail is looking to attract top talent to help build a powerful marketplace that will deliver the rental experience landlords and tenants deserve. The Avail office is located in River North, Chicago.
We are looking for a Customer Success Specialist to support our amazing customers! You will be accountable for making sure our customers have a world-class customer experience by receiving continued value from our product. This is a critical role in the organization and embodies one of our core values: Customer-Centricity.
You own the success from sign-up through the ongoing unit and user lifecycle. This requires working across the organization including, but not limited to, the following functions: product education, proactive customer outreach (calls and emails), ongoing feedback loop to Product, and data monitoring. Customer Success specialists will be internal champions for external customer excellence that crosses all functions within the org: marketing, design, operations and analytics and product.
You're a great fit if:
Nice to haves:
- Experience working with fast-growth technology company, preferred
- Unlimited PTO
Avail required 100% of staff to work remotely starting March 12, 2020, and this is inclusive of interviewing, onboarding, and the day-to-day work of every Avail role. While we miss each other’s physical company, we’ve embraced the change. We think our team has been even more transparent / productive / collaborative since going 100% remote. So much so that we’re contemplating additional remote work environment policies, post quarantine. At this time, please consider that this role is remote, but our intention is to return to an office setting, in Chicago, when local health authorities and CDC say it is safe to do so.
Please include these in your application:
To apply, send us an email at email@example.com with the items above. Let us know if you have any questions!