portal resources jobs companies a accenture customer operations support associate - t1 japanese

Customer Operations Support Associate - T1 Japanese 🔥


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and DiversityInc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

As a Customer Operations Support Associate, you will provide end to end operational support in all aspects of digital content distribution. You will be working with cross functional teams to collaborate on launch projects with high visibility and maintain day to day operations. As a Support Associate, you will be expected to help educate our partners on industry standards and provide efficient solutions to ops blockers.

Day-to-day responsibilities may include, but are not limited to:
  • Liaise between the ops team and the partner
  • Ensure available content is ordered, delivered, ingested, reviewed and goes live on time
  • Track and organize top priority titles
  • Educate partners on our platform policies and industry standards
  • Identify and troubleshoot issues that arise in the delivery process working with cross functional teams to investigate
  • Contribute to internal resources and associated communication documents to help manage partner relationships and development efforts
  • Independently analyze situations and problem solve
  • Coordinating package and asset deliveries
  • Conducting store quality assurance
  • Perform content review to ensure that films episodes adhere to client policy and legal guidelines
  • Identify common errors in digital files including, but not limited to video issues, digital hits interlacing, motion problems, audio levels, mapping and product metadata and creative asset syncs
Location

This is not a virtual/remote role; the work is based at the client premises in San Jose, CA and requires a distinct level of professionalism. Relocation assistance is not provided.

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