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German Speaking - Customer Service Representative 🔥


Role Summary:

If you are a German-speaking U.S citizen with a mindset for great customer service, now is your chance to take advantage of this skillset while directly serving active military, veterans, and their families! Establish and maintain rapport while answering inquiries regarding eligibility, benefit determination, and claims adjudication from beneficiaries, providers, and other groups. You will also have the opportunity to translate or coordinate translation of the German language. Part-time positions considered.

In this role you will:
  • Translate or coordinate translation of German language correspondence.
  • Research and respond to telephone and written inquires, which may include inquiries referred to executive or management staff, concerning MVH eligibility, benefits, problems in claims filing and adjudication, and billing questions.
  • Apply appropriate provisions of MVH regulations, interpretations, and procedural directives to make determinations on eligibility and benefits in drafting appropriate responses to inquiries.
  • Convert foreign currencies to U.S. dollar amounts.
  • Obtain and analyze claims data to determine specific problem area, including external communication to obtain data.
  • Collect and record data for Customer Service records and computer analysis.
  • Submit claims for adjudication, correction, payment, or review as appropriate.
  • Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
  • Inform supervisor of system problems when identified, researching problems to provide backup data and examples when needed.
  • Communicate with inquirer to determine appropriate authorization or referral of services.Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
This role could be a good fit if you:
  • Enjoy speaking and writing the German language, including translating
  • Possess a customer-service mindset and enjoy conversing with customers over the phone
  • Are a proactive learner with an inquisitive mind who asks questions and seeks out resources and opportunities for ongoing growth
  • Have the passion and willingness to learn medical and insurance terminology
  • Thrive in a supportive, fast-paced work environment
You’ll benefit from this experience by:
  • Gaining experience working in a call center environment and learning contract compliance
  • Building in-depth communication skills
  • Working within a fun, supportive team that offers great advancement opportunities throughout the organization
  • Having the ability to choose any shift
  • Working remotely once all training is complete and performance expectations are met
  • Receiving medical and dental benefits starting on 1st day of employment
  • Being a part of an environment that serves our Nation’s military, veterans, Guard and Reserves along with their families.“Serving those who serve us”
You need to have:

U.S. citizenship is required for this position due to U.S. Department of Defense restrictions.
  • High school diploma or equivalent
  • 2 or more years of experience in customer service or related
  • Ability to speak and translate in the German language
  • Ability to learn the medical and insurance terminology
  • Ability to learn MVH Claims regulations, benefits, procedures, and on-line systems
  • Effective mathematical skills to accurately convert currencies
We also prefer:
  • 2 or more years of prior health insurance experience, i.e. Claims Processor, Customer Service Representative, or Billing Representative with fluency in the German language
Next steps:
  • After submitting your application, we will send you a customer service online assessment if you have not already completed one. We recommend you try and complete it within two business days. You must complete and obtain a passing score on the assessment to be considered for the position.
Compensation and Benefits
  • Starting base salary $16.07 + shift differentials
  • Eligible for annual Merit increases
  • 401(k) withdollar-per-dollar match up to 6% of salary
  • Competitive paid time off
  • Health and dental insurance startDAY 1
  • Vision insurance
  • Flexible spending, dependent care, and health savings accounts
  • Short- and long-term disability, group life insurance
  • Dress for your day
  • Innovative professional and cognitive development programs
Additional Information:
  • Training Schedule:First 4 weeks, Monday– Friday, 8:00am– 4:35pm (duration subject to change)
  • Scheduled Shift: Employee can choose which shift to work in this position, can also be full or part-time
  • Work from Home: Remote potential is determined once training is complete. Employee must be performing well in the position and able to meet the at-home work requirements.
Who We Are

WPS Health Solutions is an innovator in health insurance and a worldwide leader in claims administration, serving millions of beneficiaries in the United States and abroad.

Founded in 1946, WPS offers health insurance plans for individuals, families, and seniors, and group plans for small and large businesses. We are a world-class claims processor and program administrator for the government’s Medicare program. And we manage benefits for millions of active-duty and retired military personnel and their families.

WPS has been named one of theWorld's Most Ethical Companies® by the Ethisphere® Institute for 10 years in a row.

Learn more about WPS.

Our Purpose and Values

Our purpose is to make healthcare easier for those we serve.Click Here

Our values– Customer Focused, Individual Responsibility, Mutual Respect, and Driven& Passionate– are the core of who we are and how we conduct business every day.

Health Insurance

WPS Health Insurance offers high-quality health insurance plans for individuals and families, Medicare supplement plans for seniors, and group health plans for businesses of every size.

http://wpshealthsolutions.com/business-units/wpshi.shtml

Military and Veterans Health

WPS Military and Veterans Health administers claims and provides customer service and related activities for the U.S. Department of Defense and the U.S. Department of Veterans Affairs and their beneficiaries.

http://wpshealthsolutions.com/business-units/wpsmvh.shtml

Government Health Administrators

WPS Government Health Administrators manages Medicare Part A and Part B benefits for more than 7 million beneficiaries. As one of the largest contractors for the Centers for Medicare& Medicare Services, we’ve served Medicare beneficiaries and their health care providers since 1966.

http://wpshealthsolutions.com/business-units/wpsgha.shtml

Arise

Arise Health Plan provides innovative and high-value health plans to groups and individuals in eastern and northeastern Wisconsin. With our quality Wisconsin-based customer service, Arise offers health care expertise with a personal touch.

http://wpshealthsolutions.com/business-units/arise.shtml

EPIC Specialty Benefits

EPIC Specialty Benefits provides businesses group insurance products that cover:
  • Life
  • Disability
  • Dental
  • Vision
  • Voluntary benefits
http://wpshealthsolutions.com/business-units/epicsb.shtml

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