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Customer Joy Creator Ii


At Scribd ( pronounced “scribbed”), we believe reading is more important than ever. Join our cast of unique characters as we build the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, and more.



In addition to works from major publishers and top authors, we also create our own original content exclusively for Scribd users.



Our community includes over 1M subscribers in more than 190 countries. Join us in turning screen time into quality time!



About The Customer Support Representative Role



Are you the person your friends call when their computer isn’t behaving? Do you use all the latest, coolest web apps? We’re looking for a Customer Support Representative to join our Customer Service team in Phoenix, Arizona.



It’s essential that you have strong verbal and written communication skills, since you’ll be writing back and forth with customers all day. You’ll need strong problem solving skills and personal initiative to track down challenging problems.



Please note: this is not a remote position, we have an office in Phoenix!



On a Typical Day You Might

    • handle technical trouble shooting
    • contribute to documentation and team resources
    • address higher level billing issues, possibly fraud billing
    • clarify complex publishing advice
    • QA test a new website functionality
    • debug a customer’s problem



About You

    • You live in the Phoenix area and can work in our office in midtown
    • 2+ years experience in a customer service or support role
    • Prior experience working in an online or technical customer support role (chat, email, etc)
    • Excellent written communication skills, including instructional and persuasive writing
    • Strong reading comprehension and appreciation for detail
    • Experience with advanced computer usage which include experience with many modern web applications and a good understanding of web practices
    • Troubleshooting and analytical skills
    • Love for helping people and delivering great customer service
    • Strong independent work ethic
    • High School diploma or equivalent experience
    • Ability to quickly shift focus and multitask



You’ll Make Us Even Happier With

    • Experience in a tech company
    • Zendesk or Jira experience
    • Experience with payment processors (ie Adyen, PayPal)
    • Experience with Slack, G-suite, other office software
    • Spanish Fluency (preferred but not required)



Benefits & Perks Of Life At Scribd



  • Health & Welfare Benefits: Scribd pays 100% of employee’s Medical, Vision, and Dental premiums and 60% of dependents.
  • Leaves: Paid Parental leave, and 100% company paid short-term/long-term disability plans
  • 401k plan through Fidelity, plus company matching with no vesting period
  • Stock Options - every employee is an owner in Scribd!
  • Performance bonuses
  • Generous Paid Time Off, Paid Holidays, Volunteer Day + office closure between Christmas Eve and New Years Day
  • Catered lunch
  • Office located in Mid Town Phoenix
  • Referral bonuses
  • Tuition Reimbursement
  • Diversity, Equity & Inclusion programs
  • Learning & Development and Coaching programs
  • Monthly Wellness benefit
  • Luma by Concern, our mental health digital platform
  • Work Life Balance flexibility
  • Company events
  • Free subscription to Scribd + gift memberships for friends & family



  • Want to learn more? Check out our office and meet some of the team at https://www.scribd.com/about



    Scribd is committed to equal employment opportunity regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.



    We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

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