Customer Joy Creator Ii
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About The Customer Support Representative Role
Are you the person your friends call when their computer isn’t behaving? Do you use all the latest, coolest web apps? We’re looking for a Customer Support Representative to join our Customer Service team in Phoenix, Arizona.
It’s essential that you have strong verbal and written communication skills, since you’ll be writing back and forth with customers all day. You’ll need strong problem solving skills and personal initiative to track down challenging problems.
Please note: this is not a remote position, we have an office in Phoenix!
On a Typical Day You Might
- handle technical trouble shooting
- contribute to documentation and team resources
- address higher level billing issues, possibly fraud billing
- clarify complex publishing advice
- QA test a new website functionality
- debug a customer’s problem
- You live in the Phoenix area and can work in our office in midtown
- 2+ years experience in a customer service or support role
- Prior experience working in an online or technical customer support role (chat, email, etc)
- Excellent written communication skills, including instructional and persuasive writing
- Strong reading comprehension and appreciation for detail
- Experience with advanced computer usage which include experience with many modern web applications and a good understanding of web practices
- Troubleshooting and analytical skills
- Love for helping people and delivering great customer service
- Strong independent work ethic
- High School diploma or equivalent experience
- Ability to quickly shift focus and multitask
- Experience in a tech company
- Zendesk or Jira experience
- Experience with payment processors (ie Adyen, PayPal)
- Experience with Slack, G-suite, other office software
- Spanish Fluency (preferred but not required)
Scribd is committed to equal employment opportunity regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.