Senior Technical Support Engineer 🔥
Stefanini is looking for a Senior Technical Support Engineer (2nd Level) who will review, analyze, evaluate and support various systems operations. Candidate should have exceptional customer service skills and enjoy working in a fast paced support environment comparable to a walk up genius bar.
Responsibilities:
- Documents, tracks, and monitors the problem to ensure timely resolution.
- Performs advance root cause analysis and develops checklists for typical problems.
- Provide technical support on a variety of issues.
- Escalate problems to next level support professionals when necessary.
- Typically responsible for acting on existing trouble tickets established in the tracking system.
- Works with user community to remotely to solve moderately complex tickets.
- Familiar with a variety of the fields concept, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of tasks. A certain degree of creativity and latitude is required.
- Works under general supervision; typically reports to a team lead or supervisor/manager.
- Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
- Demonstrate ability to communicate to all user community in written and verbal form.
- Skills and proficiency in: Windows 7 and 10, GSuite, Gmail, VPN,
- Solid experience in hardware troubleshooting of laptops, desktops
- MAC and all hardware components.
- Mobile devices including Android and iPhone. Basic networking (LAN and Wireless).
- Active Directory. CAD, TeamCenter.
Interested applicants may click the apply button or you may call us at (248) 936-0639 for faster processing. Thank you.