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Senior Technical Support Engineer 🔥


Stefanini is hiring!
Stefanini is looking for a Senior Technical Support Engineer (2nd Level) who will review, analyze, evaluate and support various systems operations. Candidate should have exceptional customer service skills and enjoy working in a fast paced support environment comparable to a walk up genius bar.
Responsibilities:
  • Documents, tracks, and monitors the problem to ensure timely resolution.
  • Performs advance root cause analysis and develops checklists for typical problems.
  • Provide technical support on a variety of issues.
  • Escalate problems to next level support professionals when necessary.
  • Typically responsible for acting on existing trouble tickets established in the tracking system.
  • Works with user community to remotely to solve moderately complex tickets.
  • Familiar with a variety of the fields concept, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks. A certain degree of creativity and latitude is required.
  • Works under general supervision; typically reports to a team lead or supervisor/manager.
  • Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
  • Demonstrate ability to communicate to all user community in written and verbal form.
  • Skills and proficiency in: Windows 7 and 10, GSuite, Gmail, VPN,
  • Solid experience in hardware troubleshooting of laptops, desktops
  • MAC and all hardware components.
  • Mobile devices including Android and iPhone. Basic networking (LAN and Wireless).
  • Active Directory. CAD, TeamCenter.
Education Required: Requires a Bachelor's degree in a related area and 3-5 years of experience in the field or in a related area.
Interested applicants may click the apply button or you may call us at (248) 936-0639 for faster processing. Thank you.

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