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Csr - Customer Service Representative 🔥


(Pay: $15 to $17 hourly)

Are you looking for a challenging customer service role? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers?

We have a Customer Servicing role that may be perfect for you.

What you’ll do:

In this role, you will assess customers’ various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You’ll have the opportunity to showcase your already comprehensive skill set and help our customers when they encounter problems both big and small.

You have these qualities and skills:

  • Excellent verbal and written communication skills
  • A passionate for delivering best-in-class customer service
  • Strong critical thinking and problem-solving skills
  • Strong time management/multi-tasking skills in a virtual environment
  • Exceptional listening, questioning and technical troubleshooting techniques
  • A high level of autonomy, self-motivation and ethical self-management
  • Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off
  • Reliable and predictable attendance
  • A secure home office environment that is free from background noise and distractions of any kind (to work in temporarily)
  • The ability to sit in front of a computer fielding phone calls using multiple systems for extended periods of time or fielding complex case work

Work at Home Technology Requirements:

  • A reliable high-speed broadband Internet service provider (ISP):
  • Dial up or Satellite Internet service providers are not sufficient
  • ISP must be hardwired (Wifi prohibited)
  • The ISP speed/bandwidth must be 5 MBPS (minimum) or higher (10+ preferred)

Basic Qualifications:

  • High School Diploma or GED
  • At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

Preferred Qualifications:

  • Bachelor’s Degree or military experience

At least 2 years of customer service experience in financial services or at least 2 years customer service experience in credit card services

Job Types: Full-time, Contract

Salary: $15.00 to $17.00 /hour

Experience:

  • call center: 2 years (Required)
  • finance/auto/mortgage/insurance industry: 1 year (Required)

Contract Length:

  • Varies

Full Time Opportunity:

  • Yes

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance

Communication method(s) used:

  • Phone

Schedule:

  • Monday to Friday

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Temporarily due to COVID-19

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The ability to work remotely increases employee happiness by 20 percent.