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Customer Support Specialist 🔥


Job Objective

MTP Software is looking to expand its highly effective and energized Professional Services organization by hiring a Customer Support Specialist. The primary focus of this role is to provide end-user and first-tier technical support and assistance to MTP Software's customers in order to help them fully utilize their investment in MTP Software's products.

Primary Responsibilities
  • Be a strong customer advocate
  • Acquire and maintain an intimate understanding of all MTP Software products, tools, customers, and customer needs.
  • Provide end-user support to customers via telephone, email and remote desktop.
  • Provide first-tier technical assistance to customers via telephone, email and remote desktop.
  • Escalate technical support issues to senior support staff and the development team as necessary.
  • Document commonly-encountered issues and solutions in the company's Knowledge Base.
  • Assist with customer implementations as needed.
  • Assist the sales team by preparing, configuring and maintaining product demonstrations.
Required Qualifications
  • Ability to work in a fast paced environment
  • Ability to manage multiple tasks
  • Strong oral/written communication and listening abilities
  • Excellent problem-solving skills
  • Experience working with the Windows operating system
  • A professional, can-do attitude, and the desire to learn something new every day
  • Ability to work independently and in a team setting
Helpful Qualifications
  • Familiarity or experience with Microsoft Outlook, Excel, Word, Access and/or SQL Server
  • Familiarity or experience with HTML and/or web-design software
  • Graphic design skills and/or experience with Adobe Photoshop
Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Experience:
  • Customer Service: 1 year (Preferred)
Work environment:
  • Office
Communication method(s) used:
  • Phone
  • Email
  • Chat

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