Customer Support Representative 🔥
This role is customer centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business’ digital marketing campaigns.
Candidate must have fluency in English and full fluency in either Dutch or German language
Initially 6 Months Contract with Accenture Ireland
Must have a valid work permit
Responsibilities include:
• Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
• Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
• Provide product and tool support to improve the overall experience and drive higher product adoption and spend
• Identify trends and solve problems facing multiple business customers
• Provide vital product insights and feedback on client products
Skills and Experience:
• Experience working in a customer centric environment would be beneficial
• Familiarity with online advertising and social media products
• Fluency in English AND full fluency in the desired language
• Exceptional grammar and the ability to construct emails efficiently