Customer Support Fluent In Spanish
Job Description
Technical Support Specialist is fluent in Spanish to provide rotating 24-7 technical support on incoming customer calls. 2nd Shift (3PM)Location: Lawrence
Duration: 3Months+
Rate:20.00
The Support Technician triages moderately complex calls through attempting remote diagnosis and repair directly with the customer. Elevates critical issues immediately after responding to customer calls. Generates customer feedback reports and communicates issues with the internal organization. Please email me to schedule a call.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
• Must be available for inclusion in a rotating 24-hour call coverage schedule.
• Must be available to work overtime as required.
• Fluent Spanish
• Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
• Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.