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Business/functional Analyst - Salesforce Marketing Cloud 🔥


Stefanini is hiring!
We are hiring a highly skilled Business/Functional Analyst - Salesforce Marketing Cloud (Business Analyst) who will be responsible for working directly with the Senior Business Analyst and with business users as the team gathers requirements and completes design, to enable the release of a multinational implementation of the Salesforce Marketing Cloud. The person in this role MUST have Marketing Cloud implementation experience. The ideal candidate will in addition have strong interpersonal and collaborative skills, will be detail oriented and experienced in writing requirements, will have extensive experience with Salesforce Marketing Cloud configuration, and will be able to operate in a high speed multi-stakeholder environment.
Responsibilities:
  • This role is responsible for coordinating with business stakeholders to understand the business requirements, to develop high quality functional and technical design deliverables that clearly articulate the Marketing Cloud solution, and to provide technical expertise for Salesforce Marketing Cloud in conversations with business users.
  • This role is also responsible for performing impact analysis of the changes as per the business requirements, presenting the technical solution to Architects and for transitioning the technical solution design to development team for building the solution.
  • The role is comprised of two main elements: requirement gathering, discussion, definition, documentation, and handover to the development group, and review of completed effort, to include demonstrations to the business stakeholders, user testing, and a iterative design effort to complete work in time.
  • MUST have Marketing Cloud implementation experience
  • Experience in enterprise-level Salesforce projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
  • Expert level understanding of the Salesforce Sales and Marketing Cloud solutions, as well as the Force.com Platform.
  • Lightning experience a plus but not required.
  • Experience with Salesforce configuration, including permissioning, object relationships, triggers, workflow, and front-end configuration
  • Experience defining technical design, writing user stories, and providing detailed Salesforce system and functional designs
  • Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc.
  • Experience in designing and software components and having a strong background in Salesforce functional design & architecture
  • Understanding of when to use configuration vs customization.
  • 5+ years’ experience in software development life cycle
  • 5+ year experience in Salesforce configuration and implementing Marketing systems
  • Salesforce Administrator certification and Marketing Cloud consultant.
  • Have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills.
  • Be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams.
  • Have experience working with external & virtual teams.
Education Required: Minimum Bachelor’s degree - preferred in Computer Science or related field, but not required / Graduate degree preferred (or equivalent qualification)
Interested applicants may click the apply button or you may call us at (248) 936-0627 for faster processing. Thank you

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