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Customer Support Engineer


DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

As part of the team, you will:
  • Deploy company software solutions at remote customer installations including travel to site as required
  • Work closely with customers to prepare for software deployment including current system evaluation, new system configuration, and special circumstances
  • Work closely with installation team and customers on control process network issues. This includes planning, testing and troubleshooting as network concerns are reported.
  • Test and evaluate new system releases prior to site deployment
  • Provide on-site training for various levels of software users
  • Direct customer phone support to identify automation software issues and to provide end user training
  • Provide after-hours support to customers on a rotating basis
  • Troubleshoot, document and track software issues for immediate customer needs and for periodic review to determine design changes to provide highest quality product
  • Manage multiple projects at a time
Your resume has:
  • An Associates or bachelor’s degree in Automation, Engineering, Electronics, Information Technology, Computer Science, or related technical field preferred. Will also consider relevant experience
  • Experience in the petroleum industry, bulk terminal operations and operational applications oriented to transaction data management strongly preferred
  • Prior experience in Oracle, TCP/IP Networking, and automation preferred
  • Familiarity with PLC programming or similar machine language preferred
  • Demonstrated project management skills
  • Experience with real time systems a plus
  • You are a self-confident and decisive with good listening skills
  • Excellence in communications at all levels
Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.

OUR VALUES: Customer Delight, Education, Teamwork, Colleague Focus, Innovation, Integrity

We have great benefits at DTN – apply today to find out more!

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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