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Senior Ux Researcher or Ux Researcher, Manager


This UX Researcher or Senior UX Researcher position for our Manage stage group [1] is 100% remote.

open-source, single application for the entire software development lifecycle [2]—from project planning and source code management to CI/CD, monitoring, and security.

We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than tripled the size of the UX Research team [3], and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

At GitLab, we live and breathe open source principles. This means our entire handbook [4] is online, and with a few clicks, you can find the details of future releases [5], check out our past releases [6], and see an overview of the product direction [7] you’d contribute to when working here.

As a UX Researcher at GitLab, you will be embedded into our Manage section, overseeing user research for a range of users and use cases. You’ll work on high-traffic, ever-maturing product categories, such as our value stream analytics features [8], access management capabilities [9], and compliance solutions [10]. The work you’ll be overseeing will be impactful and highly visible to millions of our users across the globe.

Manage stage [11].
  • You’ll collaborate with other UX Researchers to identify research studies that will require you to work across our different stage groups. [12]
  • You'll partner with Product Managers and Product Designers to execute research projects within their respective groups.
  • You’ll guide, and where necessary train, Product Designers and Product Managers in how to undertake evaluative research projects and in how to create strategic deliverables such as journey maps, storyboards, competitive analyses, and personas.
  • You’ll need to have a high-level understanding of the features, technical constraints, and competitor landscape found in our Plan, Manage, and Create stage groups. Working knowledge of the end-to-end GitLab product will also be required too.
  • You’ll be comfortable evangelizing research. We aim to share user insights with both the broader organization and externally.
  • You’ll do this to increase empathy while helping the team to continue to grow the maturity of our UX practice.
  • As a Senior, you’ll lead strategic user research initiatives that span multiple-stage groups or across our entire product.
  • You’ll mentor UX Researchers, both inside and outside of your product area.
  • You’ll actively contribute to our UX Research processes [13], our documentation [14], and our research repository [15]. You’ll need to be comfortable working in the open, collaborating with our community, and approaching research in a transparent manner [16].
  • You’ll engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
  • As we’re growing, you’ll interview potential UX Research candidates.
  • You’ll help our Research Coordinator to build on our First Look participant recruitment platform.
  • Product Development Workflow [17]. values [18] of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
  • You'll thrive in an environment where self-learning and self-service [19] is encouraged and instilled as a part of our culture.
  • What it’s like to work here [20] at GitLab:

    The culture [21] here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

    Some of the benefits [22] you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach [23] to communication. We’ll also help you set up your home office environment [24], pay for your membership to a co-working space and contribute to the travel costs [25] associated with meeting other GitLab employees across the world. Also, every year or so, we’ll invite you to our Contribute event [26].

    job family page. [27]


    1. https://about.gitlab.com/handbook/product/categories/#manage-stage
    2. https://about.gitlab.com/direction/maturity/
    3. https://about.gitlab.com/handbook/engineering/ux/ux-research/
    4. https://about.gitlab.com/handbook/
    5. https://about.gitlab.com/direction/#future-releases
    6. https://about.gitlab.com/releases/
    7. https://about.gitlab.com/direction/
    8. https://about.gitlab.com/solutions/value-stream-management/
    9. https://about.gitlab.com/stages-devops-lifecycle/manage/
    10. https://about.gitlab.com/solutions/compliance/
    11. https://about.gitlab.com/handbook/product/categories/#manage-stage
    12. https://about.gitlab.com/handbook/product/categories/#devops-stages
    13. https://about.gitlab.com/handbook/engineering/ux/ux-research/
    14. https://about.gitlab.com/handbook/engineering/ux/
    15. https://gitlab.com/gitlab-org/uxr_insights
    16. https://about.gitlab.com/handbook/values/#not-public
    17. https://about.gitlab.com/handbook/product-development-flow/
    18. https://about.gitlab.com/handbook/values/
    19. https://about.gitlab.com/company/culture/all-remote/self-service/#self-service-and-self-learning-in-onboarding
    20. https://about.gitlab.com/jobs/faq/#whats-it-like-to-work-at-gitlab
    21. https://about.gitlab.com/company/culture/
    22. https://about.gitlab.com/handbook/benefits/
    23. https://about.gitlab.com/handbook/communication/
    24. https://about.gitlab.com/handbook/spending-company-money/
    25. https://about.gitlab.com/handbook/incentives/#visiting-grant
    26. https://about.gitlab.com/company/culture/contribute/
    27. https://about.gitlab.com/job-families/engineering/ux-researcher/

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