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Customer Success Manager, Home Care


PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. We believe work is much more meaningful when you're doing it with a higher purpose. For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:The Customer Success Manager, Home Care will be responsible for managing the emerging markets segment and providing world-class strategic partnerships to their clients, and help them optimize the use of PointClickCare solutions. This role will be a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business to be able to provide value add solutions.
Position Location:Our Home Care office is located in Bloomington, MN. Open to USA candidates only, remotely or locally. This position requires travelling across the US approx. 50%
Key Responsibilities:- Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts- Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value- Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success- Maintain customer engagement levels and support customer NPS scores- Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement- Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans- Reducing churn, both for organizations (logo’s) and products.- Revenue expansion and improvement of bookings metrics.- Other criteria as determined by CSM Leadership team.
Required Experience:- Prior healthcare sales/account management experience required- Experience in Long Term Care organizations required- Strong written and verbal communication skills- Excellent organizational, project management & time management skills- Strong relationships, teamwork and collaboration capabilities- Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions- Post-secondary education required- Experience with EHR is a definite assetIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team here recruitment@pointclickcare.com

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