portal resources jobs companies g get.it recruit - administrative customer service representative - remote | wfh

Customer Service Representative - Remote | Wfh


We're in search of a Remote Customer Service Representative to join our dynamic team! In this role, you'll play a pivotal part in assisting customers by offering comprehensive product and service information while effectively addressing any technical concerns they may have.

Responsibilities

Engage with customers to address inquiries and resolve any concerns or issues they might have.

Deliver detailed information about our diverse range of products and services.

Effectively troubleshoot and resolve product-related issues, ensuring customer satisfaction.

Maintain accurate customer records by diligently documenting interactions.

Cultivate and update a knowledge base to stay abreast of our continually evolving products and services.

Requirements

Previous experience in customer service, sales, or similar fields is highly valued.

Ability to forge strong connections and rapport with clients.

Proficiency in multitasking and managing priorities effectively.

Display a positive and professional demeanor in all customer interactions.

Benefits

Exceptional written and verbal communication skills are essential.

Comprehensive benefits package inclusive of 401(k), health insurance, dental insurance, vision insurance.

Employee assistance program designed to support your personal and professional well-being.

Generous paid time off to foster work-life balance.

Employment Type: Full-Time

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The ability to work remotely increases employee happiness by 20 percent.