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Customer Service Representative - Remote


We are a leading membership organization that represents some of the world's most talented music creators. We are passionate about music and dedicated to helping our members succeed in their careers. We offer a dynamic and rewarding work environment where you can make a real impact on the music industry.

About The Role

We are seeking a Customer Service Representative to join our team and provide exceptional support to our general licensing non-VIP customers. You will play a vital role in ensuring our customers are compliant with our license agreements and that they have a positive experience with our company.

Responsibilities

Provide high-quality, best-in-class customer service to general licensing non-VIP customers

Answer account and billing questions, resolve disputes, and provide accurate and timely information regarding payment and/or reporting terms

Resolve customer issues and complaints effectively and efficiently

Process payments according to PCI compliance protocols

Maintain customer records and update account information

Communicate with customers using professional and pleasant etiquette via telephone, email, and instant message chat

Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office and Google Docs/Sheets

Qualifications

Excellent written and verbal communication skills

Ability to problem-solve independently and handle multiple tasks and projects simultaneously

Strong work ethic and a commitment to providing excellent customer service

Proficient in the use of computers and software applications

Ability to work independently and as part of a team

Bachelor's degree in a related field is preferred

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team of music professionals

Make a real impact on the music industry

Dynamic and rewarding work environment

Employment Type: Full-Time

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The ability to work remotely increases employee happiness by 20 percent.