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Customer Service Advocate Ii - Remote | Wfh


We are a dynamic and growing company dedicated to providing exceptional customer service in the healthcare industry. As a leader in our field, we are committed to fostering a positive and inclusive work environment.

Job Overview

As a Customer Service Advocate, you will play a pivotal role in our organization by addressing inquiries from members, providers, and brokers related to product information, benefits, claims resolution, eligibility, and billing questions. Operating within a remote call center environment, you will be a key point of contact for our stakeholders, ensuring their concerns are addressed with professionalism and efficiency.

Key Responsibilities

Respond promptly and effectively to member, provider, and broker inquiries via phone in a remote call center setting.

Provide accurate and comprehensive information regarding product details, benefits, claims resolution, eligibility, and billing matters.

Proactively offer information and educational support to members, enhancing their understanding of our services and benefits.

Collaborate with cross-functional teams to ensure seamless communication and issue resolution.

Uphold the highest standards of customer service, consistently exceeding expectations.

Qualifications

Previous experience in customer service, preferably in a call center environment.

Exceptional communication skills, both written and verbal.

Ability to navigate through complex information to provide clear and concise explanations.

Proficient in using customer service software and databases.

Strong problem-solving skills and a proactive approach to customer satisfaction.

Skills

Customer Service

Remote Work

Member Support

Healthcare Industry Knowledge

Effective Communication

Problem-Solving

Attention to Detail

How To Apply

If you are passionate about providing outstanding customer service in a remote setting and possess the skills and qualifications mentioned above, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter highlighting your relevant experience.

Employment Type: Full-Time

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