Customer Service Advocate Ii - Remote | Wfh
As a Customer Service Advocate, you will play a pivotal role in our organization by addressing inquiries from members, providers, and brokers related to product information, benefits, claims resolution, eligibility, and billing questions. Operating within a remote call center environment, you will be a key point of contact for our stakeholders, ensuring their concerns are addressed with professionalism and efficiency.
Respond promptly and effectively to member, provider, and broker inquiries via phone in a remote call center setting.
Provide accurate and comprehensive information regarding product details, benefits, claims resolution, eligibility, and billing matters.
Proactively offer information and educational support to members, enhancing their understanding of our services and benefits.
Collaborate with cross-functional teams to ensure seamless communication and issue resolution.
Uphold the highest standards of customer service, consistently exceeding expectations.
Previous experience in customer service, preferably in a call center environment.
Exceptional communication skills, both written and verbal.
Ability to navigate through complex information to provide clear and concise explanations.
Proficient in using customer service software and databases.
Strong problem-solving skills and a proactive approach to customer satisfaction.
Healthcare Industry Knowledge
Attention to Detail
How To Apply
If you are passionate about providing outstanding customer service in a remote setting and possess the skills and qualifications mentioned above, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter highlighting your relevant experience.
Employment Type: Full-Time