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Medicaid Customer Service - Remote | Wfh

We are a non-profit organization dedicated to making a positive impact on the lives of individuals by assisting them in enrolling in healthcare programs. Our mission is to provide fair, accurate, and compassionate support to consumers navigating the Marketplace. Join our team and be a part of meaningful work that makes a difference.


Fully Remote (Central Arkansas Area)


As a Resource Specialist, you will play a crucial role in guiding consumers through the enrollment process, ensuring they are informed about the full range of Qualified Health Plan (QHP) options and insurance affordability programs. Your duties include:

Providing consumers with fair, accurate, and impartial information to assist them in submitting a Marketplace eligibility application.

Clarifying distinctions among health coverage options, including QHPs, and helping consumers make informed decisions during the health coverage selection process.

Coordinating communication between various components of the AR Medicaid program.

Developing and maintaining working relationships to meet contract deliverables of specialty area projects.

Utilizing a project-tracking database to document and monitor services/activities and compiling a comprehensive database of activity.

Maintaining accurate statistical data to meet contractual and other reporting requirements.


Education: High School Diploma or Equivalent

Experience: Two years' experience within the healthcare arena and customer relations. Thorough understanding of Behavioral and Mental Health (preferred).


Internet: Reliable, high-speed wireless internet service (WiFi).

An upload speed of at least 2Mbps is required to support software functionality.

Pre-Employment Screening

Criminal background check.

Drug test.

Nicotine Test.

DHS Child and Adult Maltreatment Central Registry report.

Proof of COVID vaccination or religious/medical exemption form.

Note: This position starts as temporary with the potential to become permanent, offering the opportunity to contribute to our mission from the comfort of your home through remote work.

Join us in making a difference in the lives of others – apply now!

Employment Type: Full-Time

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