Ft Customer Support Associate - Remote | Wfh
What You'll Do
As a Customer Support Associate, your role is crucial to our commitment to customer satisfaction. You will be responsible for:
Responding to user inquiries via live chat, email, and phone in a prompt and friendly manner.
Swiftly troubleshooting issues and explaining solutions in a clear and understandable way.
Managing daily and weekly administrative tasks, including proactive account management, item issue reports, item reviews, credit approvals, and more.
Creating engaging content and valuable resources for our help center.
Collaborating to enhance and streamline customer experience workflows.
What We Offer
Competitive compensation package.
Comprehensive benefits package, including medical, dental, and vision coverage.
401k plan to help you save for your future.
Support in setting up your home office to ensure you're comfortable and productive.
A passion for helping others and providing outstanding customer support.
Excellent written and verbal communication skills.
Problem-solving abilities and the knack for making complex scenarios easily understandable.
Strong Organizational Skills To Manage Various Responsibilities Efficiently.
Creative thinking to develop engaging content and resources.
A commitment to improving and optimizing processes.
Join Our Team
If you're ready to be part of a friendly and professional team that values your skills and dedication, we invite you to apply for the Customer Support Associate position. We're hiring fast, and we look forward to meeting you!
Employment Type: Full-Time