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Customer Service Specialist - Fmla - Remote | Wfh

In this role, your mission is to deliver exceptional customer service to clients, patients, and requestors. Daily, you'll work towards meeting goals, reporting any recurring issues to the Customer Service Manager for resolution. Aligning with HealthMark Group's core values, culture, and overall CRAFT is integral to your success.


We're seeking individuals with strong communication (both written and verbal) and interpersonal skills to cultivate successful relationships with requestors, clients, and co-workers. Detail-oriented, you should adeptly resolve customer issues, demonstrating excellent follow-up and time management skills. As a remote position, candidates must possess reliable internet and a conducive background setting.

Key Points: Requestor Support: Ensure HealthMark provides excellent customer service with a client-focused approach.

Daily Roles And Responsibilities

Assist clients, patients, and requestors with status updates on disability and FMLA paperwork.

Provide detailed information to clients, patients, and requestors.

Ensure accurate and detailed notes in Med-Release for all actions.

Respond promptly to a high volume of customer calls and emails regarding Disability and FMLA paperwork.

Offer timely, accurate, and concise information with excellent customer service.

Communicate effectively through various channels.

Build strong, value-based relationships with customers.

Prioritize customer satisfaction as a primary goal.

Adhere to procedures, guidelines, and policies.

Perform data entry and other assigned duties.

Fax and/or email records securely to requestors.

Monitor the FMLA email to ensure ongoing updates.

Meet daily goals.


Excellent communication skills; strong analytical and problem-solving skills.

1+ year of call center experience.

Ability to multitask, prioritize duties, and strong time management skills.

Willingness to learn.

Typing speed of 50 WPM.

Proficient in computer skills, including Microsoft Office.

Maintain a positive, empathetic, and professional attitude towards customers.

High school diploma or GED required.

Candidate Qualities

Previous Medical Industry Experience preferred but not required.

Fast learner.

Self-motivated and able to work independently.

Adaptable to change; flexibility is a must.


Maintains a high level of business integrity and diligence.

Passionate about people; demonstrates patient empathy.

Quick worker.

Team player.

Positive attitude.

Strives to do more.

Job Type: Full-time



401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home


8-hour shift

Monday to Friday


High school or equivalent


Customer service: 2 years

Call center: 1 year

Healthcare Experience: 1 year (Preferred)

Work Location: Fully Remote

Employment Type: Full-Time

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