Customer Service Specialist - Fmla - Remote | Wfh
We're seeking individuals with strong communication (both written and verbal) and interpersonal skills to cultivate successful relationships with requestors, clients, and co-workers. Detail-oriented, you should adeptly resolve customer issues, demonstrating excellent follow-up and time management skills. As a remote position, candidates must possess reliable internet and a conducive background setting.
Key Points: Requestor Support: Ensure HealthMark provides excellent customer service with a client-focused approach.
Daily Roles And Responsibilities
Assist clients, patients, and requestors with status updates on disability and FMLA paperwork.
Provide detailed information to clients, patients, and requestors.
Ensure accurate and detailed notes in Med-Release for all actions.
Respond promptly to a high volume of customer calls and emails regarding Disability and FMLA paperwork.
Offer timely, accurate, and concise information with excellent customer service.
Communicate effectively through various channels.
Build strong, value-based relationships with customers.
Prioritize customer satisfaction as a primary goal.
Adhere to procedures, guidelines, and policies.
Perform data entry and other assigned duties.
Fax and/or email records securely to requestors.
Monitor the FMLA email to ensure ongoing updates.
Meet daily goals.
Excellent communication skills; strong analytical and problem-solving skills.
1+ year of call center experience.
Ability to multitask, prioritize duties, and strong time management skills.
Willingness to learn.
Typing speed of 50 WPM.
Proficient in computer skills, including Microsoft Office.
Maintain a positive, empathetic, and professional attitude towards customers.
High school diploma or GED required.
Previous Medical Industry Experience preferred but not required.
Self-motivated and able to work independently.
Adaptable to change; flexibility is a must.
Maintains a high level of business integrity and diligence.
Passionate about people; demonstrates patient empathy.
Strives to do more.
Job Type: Full-time
Employee assistance program
Paid time off
Work from home
Monday to Friday
High school or equivalent
Customer service: 2 years
Call center: 1 year
Healthcare Experience: 1 year (Preferred)
Work Location: Fully Remote
Employment Type: Full-Time