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Medicaid Customer Service - Remote

We are seeking a Healthcare Coordinator to join our team. In this role, you will play a vital part in informing consumers about their healthcare options, ensuring they have access to the best-suited coverage. Your responsibilities will also involve coordinating communication within our organization and maintaining essential relationships with customers. If you're passionate about healthcare and enjoy helping people make informed decisions, we encourage you to apply.

Key Responsibilities

Provide Informed Guidance: Help consumers understand the full range of Quality Health Plan (QHP) options and available insurance affordability programs. This includes offering fair, accurate, and impartial information to assist with Marketplace eligibility applications, clarifying health coverage choices, and supporting them in making well-informed decisions.

Facilitate Communication: Coordinate effective communication between various components of the Arkansas Medicaid program to ensure smooth operations.

Customer Interaction: Communicate with customers and recipients in a professional and empathetic manner. Develop and maintain necessary working relationships to meet project deliverables in your area of expertise.

Data Management: Utilize project-tracking databases to document and monitor the services and activities provided. Maintain accurate statistical data to meet contractual and reporting requirements.


Education: High School Diploma or Equivalent

Experience: Minimum of two years' experience in the healthcare industry and customer relations. A thorough understanding of Behavioral and Mental Health is preferred.

Internet Requirements: You will need reliable, high-speed wireless internet service (WiFi) with an upload speed of at least 2Mbps to support software functionality.

Pre-Employment Screening

Criminal background check

Drug test

Nicotine Test

DHS Child and Adult Maltreatment Central Registry report

Proof of COVID vaccination or religious/medical exemption form


$15 per hour

We are committed to creating an inclusive and diverse workplace where all individuals are valued and respected. If you're dedicated to making a positive impact in the healthcare industry and meet the qualifications, we encourage you to apply for this position. Join our team and help us empower consumers to make informed healthcare choices.

Employment Type: Full-Time

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