Database Officer - Portland, or, Washington, D.c., or Remote Us
Location: Portland, OR, Washington, D.C., or Remote US within approved states
Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.
Position Status: Full-time, Regular, Ongoing
Salary: Starting salary for this role will be $53,200 – $63,175 per annum commensurate with experience.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Resource Development / Development Operations
The Resource Development (RD) department helps advance the organization’s strategic goals and supports our worldwide team by raising flexible funds, profile and influence. The RD team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers and media relations strategists. We are database managers, digital specialists, creative designers, storytellers and teachers. Most of all, we are passionate about Mercy Corps’ mission and believe a better world is possible.
The Development Operations team supports our fundraising teams with gift processing, data management and analytics. We balance attention to detail with helping to solve big-picture problems, while always striving for process improvement.
The Database Officer will execute complex data requests, in support of fundraising teams. They will support the Mass Market Engagement, Corporations & Foundations (CFT), High Impact Philanthropy (HIP), and Mid-Level Donor (ML) fundraising teams by ensuring accurate and up-to-date constituent data in Mercy Corps’ donor database of record, The Raiser’s Edge (RE). They will be a skillful database user who can troubleshoot, investigate, solve issues, and optimize donor data of all types.
RAISER’S EDGE DATABASE MANAGEMENT
- Manages regular data file exchanges with multiple external vendors and oversees the shared understanding of Mercy Corps’ data fields across all agencies/vendors.
- Produces queries, exports and ad hoc reports that detail and analyze the performance of marketing and fundraising efforts by all fundraising teams as requested. Coordinate with BI Developer, Director of Fundraising Data, Database Manager, and Online Database Manager on various reporting requests and needs.
- Updates and maintains documentation for data exchange processes with vendor agencies, and all other database management processes as needed.
- Manages and delivers ad hoc database query and export requests for internal clients during emergency fundraising moments and for other one-off campaigns and events.
- Liaises with IT and/or vendors to troubleshoot performance issues, technical errors, and any other product-related database questions.
- Partners with the Database Manager and external vendors to design and implement database and systems transitions to achieve a streamlined and coherent workflow.
- Acts as back-up and supports the Database Manager in all direct mail mailing list processes.
RAISER’S EDGE DATABASE SUPPORT
- For the Corporations & Foundations team:
○ Support gift officer donor portfolios and pipelines by updating fields in RE using query, import, export, and global changes.
○ Devise a comprehensive process flow for entering RE Actions for gift officers.
○ Oversee ongoing updates of key donor record fields to ensure accuracy and optimized reporting.
○ Lead reorganization process to improve and clarify donor relationships records.
○ Audit and update donor contacts on a designated cadence.
○ Produce regular analysis on donor retention rates and other revenue-related metrics.
○ Develop and manage regular gift audits for crediting and proposal linking.
- For the High-Impact Philanthropy team:
○ Maintain gift officer donor portfolios and pipelines as requested.
○ Enter data daily and weekly to reflect relationships and contact information.
○ Prepare data imports for events, mass mailings, etc.
○ Develop and manage regular gift audits for crediting and proposal linking.
- For the Mid-Level Donor team:
○ Manage gift officer donor portfolios and pipeline, including coding of qualifying ML donors into correct tiers and portfolios and removal of lapsed donors.
○ Upload actions and/or results of gift officer mass communications (including annual survey results) into donor profiles.
○ Add ML donor philanthropic interests to donor profiles, by examining funds supported, survey responses, and direct conversations with Mercy Corps representatives.
○ Develop and improve process flows and documentation related to these workstreams.
○ Create data exports and contact lists for audience outreach campaigns.
○ Work collaboratively with the Director of Mid-Level Giving to update and maintain KPI metrics.
Reports Directly To: Database Manager, Development Operations.
Works Directly With: Development Operations, Corporations & Foundations, High Impact Philanthropy, Mass Market Engagement
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant.
- Bachelor’s degree preferred, or transferable work experience and skills.
- Previous experience in non-profits for at least one year.
- At least 2+ years’ experience with Raiser’s Edge or other donor database.
- Analytical thinking and problem-solving ability.
- Proven ability to originate, maintain and audit records.
- Strong customer service orientation and the ability to interface will various levels of employees.
- Solid Microsoft Office Suite skills, including high comfort level in Excel; high attention to detail.
- Demonstrated ability to follow precise multi-step procedures, prioritize multiple complex tasks, and meet deadlines.
- Effective verbal and written communication, relationship building, teamwork, flexibility and grace under pressure.
The successful candidate will be dedicated, thorough and focused, with the proven ability to organize and prioritize tasks and meet deadlines with an ability to learn quickly, take initiative, and be accountable for results. They will be interested in fundraising, the mission of Mercy Corps, and the contribution that this role makes to the success of the Mercy Corps and its fundraising. They will have a strong commitment to teamwork and demonstrated ability to communicate effectively with team members of varied work styles and have demonstrated flexibility and creativity in planning and problem solving. The ability to understand the larger picture while remaining focused on the details, an even temperament and a good sense of humor will be appreciated and awareness of and sensitivity to multi-cultural international development work will be essential.
Living Conditions / Environmental Conditions
This position is based in Portland, Oregon, at Mercy Corps Headquarters. This position can also be remote.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to and values at all times.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes,
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.