portal resources jobs companies m memories kitchen and bath the help desk manager

The Help Desk Manager 🔥



About the Help Desk Specialist Position


We Are actively looking for an oriented Help desk Specialist to provide technical support to users in an efficient and accurate manner. You're going to be on the company's front lines, and you will solve basic technical problems and provide support for all assigned areas.


It'll be your job to make sure that customer issues get resolved, that we maintain the high standards set forth by the company, and that the customer is satisfied.


Help Desk Specialist Responsibilities


Provide first-level contact and communicate resolutions to customer issues


Properly escalate unresolved questions to the next level of support


Track, route and redirect problems to correct resources


Update customer data and generate activity reports


Walk customers through the problem-solving process


Follow up with clients, provide feedback, and see problems through to resolution


Use excellent customer service skills to exceed customers’ expectations


Ensure proper recording, documentation, and closure of issues


Recommended procedure modifications or improvements as needed


Preserve and grow your knowledge of help desk systems, products, and services


Help Desk Specialist Requirements


Proven working experience in providing help desk support


Proficiency in English


Working knowledge of help desk software, databases, and remote control


Strong client-facing and communication skills


Advanced troubleshooting and multi-tasking skills


Customer service orientation


BS degree in Information Technology, Computer Science or equivalent

To apply: https://weworkremotely.com/remote-jobs/memories-kitchen-and-bath-the-help-desk-manager [1]


  1. https://weworkremotely.com/remote-jobs/memories-kitchen-and-bath-the-help-desk-manager

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