It Support Specialist Ii
Employment Status: Full-time
Reports to: Director of IT
Start date: ASAP
Anticipated compensation: Starting at $59,200 - $68,200, commensurate with experience
Who We Are
Saga Education is a national leader in high-impact, in-school tutoring. We leverage the power of human capital and technology to accelerate student outcomes and create more equitable learning for students.
Since our founding in 2014, we have reached more than 30,000 students and counting. With our proven-to-work tutoring model and focus on relationship building, we have been able to reach students who need it most and support families, educators, and districts through our services. Whether that be through our work in providing direct solutions, building cutting edge products, or advocating for impact, our vision to make education equitable for all students is realized daily.
For more information about Saga Education’s mission, vision, and services, please visit us at www.sagaeducation.org [1].
What We Do
Inside each student lives a story waiting to unfold. We know every student is capable of shaping a story of success—in school, and in life. But not every student has had a fair chance to see it. Saga Education envisions a world where students–especially Black and Latinx students–have equitable access to economic and social mobility. To achieve this, Saga seeks to establish high-impact, in-school-day math tutoring as an integrated part of a student’s education, as a proven response to accelerating educational equity.
Our research shows our program works–not only to raise math scores but to foster the confidence and sense of belonging that underpin all academic success. As a trusted leader in building powerful tutoring programs, Saga provides the resources and tools to enable all districts to take advantage of our expertise. Saga has the evidence and experience to know what works.
What You’ll Do
Reporting to the Director of IT, the IT Support Specialist II is responsible for responding to tickets related to hardware and software, managing accounts and device records, and coordinating equipment distribution. Saga Education is at the forefront of education reform and innovation, and we are investing heavily in technology and products to accelerate this vision. The IT Support Specialist II will work collaboratively across departments to meet all IT needs. As part of this role, you should expect these responsibilities to be a part of your day-to-day:
- Triage and respond to tickets
- Remotely support and troubleshoot hardware and software
- Communicate via ticketing system, virtual meetings, phone, email, and chat
- Manage user accounts, licenses, and devices
- Coordinate the distribution of company equipment
- Create and maintain documentation on our knowledge bases
- Train users on secure use of technology
- Stay up to date with best practices in the IT industry
- Other duties as assigned
What We’ll Use To Measure Success
- Mission Alignment - You have a deep understanding of social injustice in education
- Communicates Effectively - You deliver clear, multi-mode communication to various audiences
- Nimble Learning - You use both successes and failures to actively learn new lessons
- Action Oriented - You take on new opportunities and have a solutions-oriented approach
What You Bring
- You have a Bachelor’s degree in a related field, relevant technical certifications such as CompTIA A+, or equivalent work experience
- 2+ years of experience working in technical support
- Strong knowledge of computers, security, networks, and systems administration
- Strong analytical and problem-solving skills
Saga Education provides equal employment opportunities to all employees and applicants.
To remain at the cutting edge of educational innovation and impact, we celebrate and leverage our diversity in all of its intersectional identities and nurture a sense of belonging at all levels of the organization. We welcome ideas and perspectives from all employees to fulfill the full promise of our mission. Our diversity is our strength. We encourage people of all racial, ethnic, and socioeconomic backgrounds to apply for this and all available roles.
