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Technical Training Support Manager 🔥


LOCATION OF POSITION: California (preferred), but we are open to considering all candidates who are eligible to work in the United States. Candidates based in neighboring states will be given preference. We are unable to offer visa sponsorship.


ORGANIZATION OVERVIEW

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund [1] tackles these issues  by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs.  We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion. 


PROGRAM OVERVIEW

Child Care Providers United Training Fund [2] is a coalition of organizations united by a shared vision for lifting up the leadership of family child care providers in California, the majority of whom are women of color and immigrants. Family child care providers, who run child care businesses out of their homes, represent an essential workforce in California and are drivers of economic regeneration and community health. Our providers work with the state to provide subsidized care services for our most underserved families and have a unique role in leveling the playing field, ensuring that all children, regardless of income, have access to quality care and education. Our early childhood educators create the foundation for wellbeing and academic success for children across the state, positively shaping our next generation. 

 

All staff members are employees of SEIU Education & Support Fund [3] (ESF). Our Child Care Providers United (CCPU [4]) Training Fund team members are remotely dispersed across the state of California. 


POSITION SUMMARY 

ESF is excited to welcome a Technical Training Support Manager for the CCPU Higher Ed Access and Training Benefits Program. The Technical Training Support Manager will manage the full life cycle of our technical assistance program, from overseeing the distribution of computers and tablets to our Family Child Care (FCC) providers, to developing and leading training to support providers in utilizing technology as a vehicle for business development and continuous learning. The ideal candidate will be an expert at understanding the important role technology can play in developing resources, tools and training, as well as managing processes and workflows.  


This hands-on Technical Training Support Manager will hire and supervise a coordinator and will report to the Director of Higher Education and Benefits.

  

ESSENTIAL DUTIES AND RESPONSIBILITIES


Program Management & Operations

  • Act as the glue that holds our Technical Supports Benefit Program together, working collaboratively with internal teams, external vendors, and community partners to achieve programs objectives
  • Manage all related operations for the program, including budget management, marketing of program and application process 
  • Work collaboratively with communications manager to develop program related content 
  • Manage the full life cycle of the technology distribution process, ensuring that hardware is distributed to our providers in a timely and efficient manner
  • Develop a program  work plan, and delegate responsibilities to program staff
  • Hire and manage program staff to ensure deadlines and deliverables are met in accordance with work plan, and staff are supported in their professional growth

Technical Assistance 

  • Develop a system for training and orientation to hardware, identifying and problem solving technical issues with providers, and connecting them to outside support if problems cannot be solved in-house 
  • Provide exceptional customer service to stakeholders through phone, and virtual interactions
  • Plan and deliver training sessions to support the ongoing digital literacy of providers
  • Research and implement all necessary software and tools required for providers to utilize them effectively
  • Support the build out and management of our learning management system, ensuring that providers have access to resources and training materials to maximize their use of the technology

Program Evaluation 

  • Ensure program evaluation data is collected and maintained according to program guidelines 
  • Document collection and management related to Technical Supports Benefit application process and the distribution of funds 
  • Design program reports that capture program success and challenges 
  • Manage direct reports by offering guidance, support, clearing roadblocks, and help prioritize initiatives.
  • Additional projects as assigned 

KNOWLEDGE/SKILLS/ABILITIES 

  • Is digitally fluent and comfortable using technology tools including Microsoft Office Suite, Google Suite, Salesforce, SurveyMonkey, MailChimp, Trello, and Slack 
  • Awareness of current software and applications that would be helpful for small businesses and/or Family Child Care Providers 
  • Demonstrated experience successfully managing and communicating multiple projects simultaneously to internal and external stakeholders who may not have technical expertise
  • Demonstrated ability to adapt to evolving challenges, changes, and opportunities in a "start-up" work environment
  • Demonstrated commitment to equity, diversity, and inclusion (EDI) within their department, team and people serviced 
  • Is committed to embodying ESF's and CCPU’s values and contributing to our worker-centered culture.
  • Ability to work independently, be a self-starter and a collaborator in a dynamic team environment; balance inclusive processes while driving toward deadlines.
  • Able to work some evenings and weekends

EXPERIENCE/QUALIFICATIONS 

  • At least five years of progressive experience managing and supporting multiple, diverse teams in a technical support role
  • Proven ability to manage and complete projects that involve multiple stakeholders, timelines, and deliverables; experience or exposure to streamlining workflows, process management, and/or continuous improvement.
  • Demonstrates excellent organization and time management skills 
  • Experience rolling out and creating policies and processes for internal staff and end users, providing support, and incorporating feedback
  • Excellent internal and external communication skills, with an ability to communicate with people of diverse cultural and socio-economic backgrounds
  • Demonstrated experience using an equity lens in developing guides and other training resources, decision-making process, and strategic planning 
  • Demonstrated ability to adapt to evolving challenges and changes

PREFERRED QUALIFICATIONS 

  • Experience working within workforce development, education, or related sectors
  • At least one year of experience managing or overseeing a budget 
  • Bilingual, especially in English and Spanish, Somali, Arabic, Chinese, Farsi, or Russian
  • Experience working in a start-up environment. 

COMMITMENT TO EQUAL OPPORTUNITY 

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ+ communities, bilingual and bicultural individuals, and people with disabilities.


  1. https://www.seiueducation.org/
  2. https://ccputrainingfund.org/
  3. https://www.seiueducation.org/
  4. https://www.seiueducation.org/ccpu-training-fund

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